Shane Forster Email & Phone Number

London, United Kingdom

Current Clients: -Post Ranch Inn (Big Sur, CA, USA)Services: Hotel Representation and Sales Management- Conducting domestic and international Sales trips - Representation during travel trade and road shows- Conducting Sales calls with Travel Advisors, Tour Operators, DMCs- Provide market insights for hotel management and ownership to assist in their.

Los Angeles, California, United States

- Oversaw all operations of the family’s 3 US properties, ranging from 10,000 to 15,000 square feet- Liaison between Principals, Business Managers, General Contractors, Architects, Interior Designers, Landscaper Architects, and all other vendors.- In full charge of estate budgets, vendor coordination, staff hiring, dismissal, and training, inventory of.

Los Angeles

Pre-opening and opening General Manager for the 59-room hotel with one F&B outlet with oversight of daily operations during both phases.

Big Sur

• Primarily oversaw Guest Services, Housekeeping and Maintenance operations at the 42-room resort
• Acted in the absence of the General Manager for guest forward relations between February - June 2018
• Achieved breakeven revenue during 8-month period of road closure when hotel was only accessible byhelicopter
• Achieved Andrew Harper rating of #1 Hideaway property in California, North America, and the world in 2017
• Implemented new procedures to hold entire Guest Services, Housekeeping and Maintenance departments accountable while improving immediate and long term guest satisfaction.

Big Sur, California

Hong Kong

• The Upper House is one of Asia and Hong Kong's top award winning hotels with 114 studios and suites and 1 restaurant, Cafe Gray Deluxe. We practiced personalized luxury service to create a feeling of home for each guest.
• Assisted in managing a 40-person team at the 117-room luxury hotel
• Maintained Tripadvisor rating of #1 hotel in Hong Kong and #2 in Greater China
• Acting Manager on Duty for all shifts, including overnights

Pre opening.Creating, implementing, and controlling quality through the generation of operating procedures for various departments of the hotel, including Housekeeping, Marine Sports Centre, Spa, F&B, Engineering and Human Resources.

Courses taken:Advance Revenue ManagementManaging Hospitality DistributionHospitality Pricing & AnalysisSpa & Resort Development and ManagementCompetitive StrategiesNegotiations

Hong Kong

Tracked media features across various platforms.Provided creative input for new campaigns, most notably for the 85th anniversary of the hotel. Assisted in preparing presentations for the Executive Committee.

Responsible for guest arrivals and departures, training and overview of other employees, and resolving any guest discrepancies.

Master'S Degree, Project Management

Master’S Of Management, Hospitality

B.S, Kinesiology; Exercise Science; General Education