Shane Franklin Email and Phone Number
Established and highly skilled Mailroom and Client Services Operator, with 24+ years’ experience providing reliable, accurate and efficient mail services to support professional staff in corporate environments.As an experienced and customer focused Mailroom and Client Services Operator, I am adept at organising and managing a high functioning mailroom service. This includes coordinating incoming and outgoing mailroom operations, as well as performing associated customer service and administration functions. By combining my advanced prioritisation, time management and organisational skills, I have consistently met and exceeded customer and organisation expectations in high volume and fast paced environments.Driven by a genuine desire to maximise customer experiences and business outcomes, I am dedicated to delivering outstanding services to my customers, while identifying and implementing process improvements that enhance efficiency and productivity.~ CAREER HIGHLIGHTS ~★Independently attended and maintained the Allens law firm corporate office, supporting a remote workforce of 650+ employees over a three-month lockdown period in 2020.★Successfully organised and managed a heavy workload and competing demands as a Mailroom and Service Centre Clerk to consistently achieve strict timeframes.★Exceeded customer expectations by displaying flexibility, reliability and outstanding organisation skills to meet requests.~KEY SKILLS & VALUE OFFERED~★Receiving, sorting and delivering incoming mail★Receiving and processing outgoing mail★Coordinating confidential & sensitive information★Booking, coordinating and tracking local, interstate and international couriers★Business & Administrative support★Exceptional interpersonal, verbal and written communication skills★Managing telephone, email and in person enquiries and requests★Collaborative and supportive leader and team member★Relationship building - senior, internal & external stakeholders★Planning, organisation, prioritising, multi-tasking & time management ★Client focused & committed to service excellence★Problem solving & decision making★Strong professional integrity & work ethic
Hwl Ebsworth Lawyers
View- Website:
- hwlebsworth.com.au
- Employees:
- 1206
-
Office Services AssistantHwl Ebsworth Lawyers Jul 2022 - PresentSydney
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Mailroom / Client Services OperatorTimg (The Information Management Group) Jul 2016 - Jun 2021Sydney Cbd, New South Wales, AustraliaIn 2016, TIMG won the contract to manage and operate Allens’ mailroom operations. I transferred from Allens to TIMG to continue to manage and maintain an organised and efficient mailroom service, including supervising two team members and coordinating a high volume of incoming and outgoing mail.- Organised and managed a high functioning mailroom service that supported 650+ professional staff working in the Allens law firm corporate office in Sydney.- Ensured the prompt and accurate delivery of all mail items to relevant recipients, maintaining high service delivery standards.- Achieved high levels of customer satisfaction by effectively managing telephone, email and in person enquiries and requests.- Organised and prioritised tasks, managed time and competing demands effectively and implemented systems and processes that improved operations and efficiency.- Performed a wide range of administration tasks, including processing of accounting invoices, end of month accruals and business card requests.- Built and maintained positive working relationships with diverse internal and external stakeholders at all levels. -
Mailroom / Service Centre ClerkAllens Mar 1997 - Jun 2016Sydney, New South Wales, AustraliaRecruited to successfully manage the daily operations of the law firm’s mailroom, supporting an office of 650+ staff in the Sydney corporate office.- Ensured the prompt and accurate delivery of all mail items to intended recipients, maintaining high customer service standards.- Successfully organised, booked and monitored deliveries with local, interstate and international couriers.- Accurately computed and applied correct postage, prepared outgoing mail for deposit at post office, bundled mail and processed certified and registered mail.- Planned, set priorities, multi-tasked and managed time and resources effectively in a high volume, fast paced environment to ensure strict deadlines were achieved.- Provided high level office and administration support, including ordering and restocking office supplies, processing of invoices and requests and reporting.
Frequently Asked Questions about Shane Franklin
What company does Shane Franklin work for?
Shane Franklin works for Hwl Ebsworth Lawyers
What is Shane Franklin's role at the current company?
Shane Franklin's current role is Mailroom & Client Services Operator | Inbound & Outgoing mail | Customer Service | Administration | Business Support.
Who are Shane Franklin's colleagues?
Shane Franklin's colleagues are Matthew Wong, Danielle Flint, Cathy Woods, Sandra Infante, Kate Wanless, Ian Bridges, Anthony Donohoe.
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Shane Franklin
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Shane Franklin
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1franklinsplumbing.com.au
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