• Greet guests, provide them with room availability and hotel facilities information• Sign up guests for IHG rewards memberships• Maintain log book to ensure all IHG members are rewarded bonus points• Respond to guest complaints and ensure staff is properly trained on how to handle issues• Assign rooms to guests and provide them with instruction on using automated keys• Make reservations over the phone and confirm them by providing call back services• Maintain information of room availability and guests’ accounts• Perform bookkeeping activities such as position charges and computing bills• Collect payments in the form of cash and process credit card payments• Record guests’ comments and complaints• Advise housekeeping staff to handle tasks when rooms are vacated• Answer incoming telephone calls and provide information on hotel’s services• Take and relay messages to guests• Issue safety deposit boxes to guests when requested• Accept and carry out wake-up call requests• Make cash drops at the end of each shift• Maintain inventory and Stock Candlewood Cupboard• Take and verify identification during check-ins• Perform cleaning and maintenance tasks on the front desk• Offer guests advice on local shopping and eating areas• Communicate with staff on the previous shift to manage guests’ arrivals and reservations• investigate and correct of any discrepancies in front desk operations• Balance rebates and miscellaneous charges• Train new staff• Order paper goods, food items, laundry chemicals and hotel furnishings according to levels required by brand• Complete and present reports pertaining to billing, maintenance and housekeeping to the upper management• Report safety hazards to the management or security officials• Resolve guest and employee complaints per company guidelines• Interview, hire, train, terminate employees

Lead the Shipping Department and Warehouse Team in day-to-day duties and accomplishment of team goalsUse of Epicor Profit 21 sales system to sell and ship all product as well as maintain inventory and audit trailsLead, coach and support shipping team and warehouse – including but not limited to people managementUse of Superfeet internal systems to ensure preparation and planning of the daily delivery scheduleEnsure that products and shipments are prepared in compliance with specific customer requirementsManage and coordinate all external courier partnersWork with Director of Operations to improve efficiencies within the department.Recommend / implement measures to motivate employees and to improve shipping methods, equipment performance, quality and or efficiencyEnforce safety and sanitation regulations in the shipping work areaWork in coordination with the Director of Operations to develop/monitor QA guidelinesIdentify potential shipment discrepancies/issues and communicate them to the Director of OperationsWork in coordination with the Sales Manager to ensure no stock outages occurRequisition and store shipping materials and supplies to maintain inventory levelsExamine contents and compare with records (manifests, invoices, orders) to verify accuracy of outgoing shipmentsMaintain and request Material Test Reports for records and shipment with product Maintain company wide data base in regards to shipment dates, process of shipping and timetable from printing of orders to deliveryAssist other departments or individuals with special shipping requests or questions

• Maintain, troubleshoot and repair all onsite equipment• Monitor daily loading of hot, cold water and chemicals• Reconcile accounts on a bi-weekly basis• Billing various companies for BBLS of water/Chemicals loaded onto company trucks• Develop working relationships with local companies for water/chemical distribution• Billing• Routine Safety evaluations of site and equipment according to OSHA standard• Hiring, termination and counseling of employees on site• Preparing equipment for maintenance and surveillance of operating equipment• Making adjustments to equipment operations to ensure efficient and consistent product demand• Performing routine and light- duty maintenance on equipment• Initiating work orders and permitting for work related to assigned area• Following all safety and company policies, programs and procedures• Performing various preventive inspections of process and safety equipment

• Analyze internal costs (sales and expenses) to ensure proper profit, inventory maintenance, including elimination of obsolete or non-selling parts• Establish pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit• Oversees Purchasing of supplies & materials for Service Department.• Conform to policy on the special ordering of parts.• Analyze sales, expenses, and inventory monthly to maintain profit goals• Coordinated a prompt, efficient, and timely flow of paperwork.• Directed shipping and receiving efforts to ensure timely processing.• Account for all time mechanics/shop help log on paperwork to be true and accurate• Analyzes and prepares Parts business forecasts, reports; reviews and audits/approves expense reports• Conducts performance appraisals in concert with the Terminal Manager to recommend raises, promotions, training, and corrective action plans.• Sets work priorities, training and goal setting for mechanics• Evaluates stock and selects items for weekly orders.• Responsible for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and Obsolete slow moving item (OSMI).• Responsible for maintaining required daily, weekly and monthly reports.

• Responsible for the Federal Motor Carrier Driver Qualification process, including the Random Drug & Alcohol Testing Program for DOT- qualified employees.• Answer Calls• Greet Visitors• Send out overnight correspondence and track items• Prepare and issue purchase orders for office supplies and services, and materials and services for repairs, and large complexes, major building modifications or refurbishments• Coordinate inquiries for title and registration• Assist on monthly fleet reconciliation• Maintain insurance documents on all fleet vehicles in operation• Training of all new employees• Ensure compliance with requests for information from DOT, OSHA, and other similar state or federal agencies.• Manage databases and the safety systems, including the development and reporting of key metrics.• Support the safety training effort by providing training material, communications and systems support to insure that the safety training plans are delivered and managed effectively.• Coordinate the development and issuance of all Safety Alerts.• Assist in the development of other safety training programs as needed.• Maintaining all licensing and plating of all approved vehicles• Oversee the HSE program in company field offices located in North Dakota• Observe, monitor and analyze existing operating and/or HSE procedures to determine compliance to standards and inform departments of relevant regulatory and company HSE related performance requirements.• Administer the development and presentation of safety and environmental training programs and conduct associated training in accordance with OSHA, EPA and company HSE requirements.• Responsible for the establishment and maintenance of HSE related training records.• Supervise the administration of accident reporting and investigation, accident prevention programs, preparation of reports and record keeping.

• Train new employees• Accounts receivable• accounts payable• creating employee Work schedules• customer service• check guests in and out of rooms• maintain key log• Create housekeeping schedules• Direct all sales activities for Sales Executives to ensure that they meet the goals of our Marketing Plan• Attended major functions according to marketing plan• attended trade shows and local hotel association meetings to promote sales for the hotel• Established and maintained files on major hotel accounts established in the hotel and maintain and update the national filing system• Planned sales trips to major marketing areas• called on accounts within specific marketing area• Established and maintained effective employee relations• Met with all influential clients and ensured post meeting evaluations are conducted• Disseminates sales related information to other departments as appropriate• Maintained a high level of exposure for the hotel in major marketing areas through direct sales solicitation• Organized and implemented good programs that ensure execution of all group meetings and functions• front desk duties including check in and out• daily cash deposits and audits• training and nurturing of employee career paths

• Hire, train and supervise employees and complete annual employee performance evaluations• Submit weekly timecards and Paid Time Off (PTO) approvals to Payroll Office• Make sure the facility is staffed and open on time for business• Ensure the facility is regularly cleaned, maintained, and in compliance with all company standards and operational guidelines• Prepare a work schedule with shifts, hours and tasks to be accomplished • Conduct inventory audits and maintain stock at an appropriate level• Complete and submit daily reports on sales, product transfers, cash reconciliations• Reconcile cash registers at the end of employee shifts and resolve discrepancies• Direct merchandise presentation, restocking and recovery to maximize productivity conduct monthly and annual reviews• create marketing strategy to increase store sales and exposure• Report daily, weekly and monthly sales to owners.

• Ensure customer satisfaction and superior customer experience• Hire, train and supervise employees and complete annual employee performance evaluations• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store• Reconcile cash registers at the end of employee shifts and resolve discrepancies• Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories• Meet assigned sales performance and profitability • Set appropriate individual performance standards for the store• Develop, implement and monitor a store prospecting plan to increase sales• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.• Establish and monitor store work schedules and staffing issues to effectively manage payroll expenses• Submit weekly timecards and Paid Time Off (PTO) • Analyze various business reports for trend analysis and strategic planning purposes

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of contracts;• Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances;• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;• Identify problem accounts and make recommendations to account holder for repayment solutions ;• Research and work customers to resolve unapplied payments, deductions, and disputes;• Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;• Manage credit holds and recommend third party collections as appropriate• Provide weekly budget updates;• Consistently follow up with customers and follow established escalation paths• Record information regarding financial status of customers and status of collection efforts• Resolve customer inquiries concerning all credit and collections issues.• Responds in a timely manner to all customer inquiries with emphasis on credit and collection.• Perform consistently to meet established objectives and goals.• Handle customer inquiries in an environment that requires a high tolerance for stress.• Work on special projects as needed.• Assist with Hire, train and supervise employees and complete annual employee performance evaluations