Actively coaches and mentors a team of Technicians, supporting values such as integrity, entrepreneurship, teamwork, recognition, commitment, with a focus on customer service, quality, profitability, and respectEstablishes team goals; assess individual and team performance and implements action plans that ensure Technicians have a clear understanding of the delivery of efficiency, service and quality targets and can complete tasks effectively and efficientlyUtilizes superior communication strategies to ensure strong teamwork and guides his/her group through the continuous improvement programSupervise equipment including the vehicle fleetDevelops solid partnerships with internal and external client groups (Union, managers, clients, etc.) and acts as a point of escalation on site issuesPair Bond,FTTH,IPTV,DSL,POTS,BSW,CO Technician/Technician Mentor (3 Years)

Sales and customer service support for local automotive shops and consumersSpeciealty in the sales of aftermarket parts.Acquire new accounts, process all orders and payments, etc.Load and unload truck based on daily invoices and deliver parts within the GTA

Customer Support agent with duties that included: Answering incoming phone calls for the call centre, providing assistance with questions, ordering and transferring to the correct department if necessary, finding parts and part numbers, taking payments, etc.Providing assistance with automotive tech related phone callsLead agent in creating job aid tools for front line staff and sales

Placement at Land Forces Central Army Base providing quality security measures for high ranking Military and Government personnelWork alongside the Military Police and members of the RCMPGeneral administrative tasks, access control, camera operation and alarm system monitoring.

Operated all active and passive sonars, sonar simulators, communication equipment.Performed operator function checks on equipment by using Integrated Test Equipment, and on-line fault diagnostic procedures Assisted in the development of command decisions by analyzing sonar and intelligence dataGathered, evaluated and presented oceanographic dataDrafted operational and administrative message trafficPerformed seamanship duties such as helmsman, bridge lookout, boatswain’s mate and life buoy sentry

Expertly operated and maintained a wide range of personal and section-level weapons, including rifle hand-grenades, light, medium and heavy machine-guns; and antitank weaponsUsed sophisticated equipment for field communications, navigation and night-vision surveillanceInspected and maintained weapon systems, vehicles and equipment (including clothing, survival gear and personal defensive equipment)Employed fieldcraft and battle procedures including camouflage and concealment, patrol, assault, defense, and escape-and-evasion tactics