• Member of a globally distributed team that fields, repairs, integrates, and maintains client and server systems for the DCGS-A (Distributed Common Ground System-Army) Programs.• Solve hardware and software challenges across different fielded hardware (Dell R905 / D610 Servers, Dell Precision M90 / Latitude E6400 & E6500 Laptops) and software baselines (Windows Server 2003 / 2008, and Red Hat Linux).• Identify server and client hardware and software faults, create solutions, and then test solutions in often demanding field environments with no remote support.• Provide customer operator level system maintenance training as required.• Interact with a wide variety of systems implementations on a single customer site, including Virtualized Machines (VMs) running on a variety of different hardware platforms• Able to install, maintain, and troubleshoot Windows and Linux-based operating systems and software on client and server machines.• Prepare and deploy client and server systems within the area of operations in order to field new equipment to units.• Received Certificate of Appreciation award from 2nd Stryker Brigade Combat Team, 25th Infantry Division for providing exceptional support.

• Setup, installation and configuration of new computer systems.• Provided desktop support for more than 18,000 marines out at Camp Pendleton.• Maintained a high level of resolved trouble tickets per day / week.• Achieved one hundred percent in troubleshooting and meeting SLAs (Service Level Agreements).• Skilled in both the web based and client versions of the Remedy trouble ticket system.• Dell certified for both laptop and desktop support and Xerox certified for printer support.• Assisted with system problems via telephone.

• Supported over 400 Marine Special Operations Command (MARSOC) personnel.• Managed site level IT requirements to include planning, management, implementation of Moves, Adds and Changes.• Document integration of site hardware and software acceptance testing and migration procedures in accordance with DoD, SIF, and industry standards.• Coordinated planned upgrades and outages with the MARSOC designated point of contract through the Team EITC MARSOC Site Lead.• Provided support for installing, configuring, upgrading, maintaining and resolving problems with desktops, portable computing devices, peripherals and software.• Other functions included: imaging hard drives, applying monthly IA patches, providing VTC support to include setup and configuration of the various Tandberg models, and supporting the Command's inventory program.

• Setup, installation and configuration of new computer systems.• Provided desktop support for more than 18,000 marines out at Camp Pendleton.• Maintained a high level of resolved trouble tickets per day / week.• Achieved one hundred percent in troubleshooting and meeting SLAs (Service Level Agreements).• Skilled in both the web based and client versions of the Remedy trouble ticket system.• Dell certified for both laptop and desktop support and Xerox certified for printer support.• Assisted with system problems via telephone.• Supported 500,000+ users and over 2000 Exchange servers at the USN Network Operations Centers.• Created tickets in Remedy related to messaging issues; coordinated and setup Remedy tickets for Exchange account migrations to SAN4 on Navy and USMC accounts.• Coordinated, scheduled, and performed account migrations from physical Windows Exchange 2003 servers to VMWare environment.• Configured policies, moved mailboxes, and monitored transaction logs using Microsoft Management Console (MMC) / Exchange System Manager (ESM) and remote desktop.• Utilized Active Directory to move mailboxes, administer user accounts and perform searches using custom attributes.• Received an excellence award for outstanding work done in support of the NMCI installation team.