Shane Harris Email & Phone Number

Reporting to the General Manger Operations, leading teams responsible for mitigating business and employer client risks, enabling customers to maximise their benefits in support of the Operational Contact Centre of Salary Packaging, Novated Leasing and other business units.Management of back-end functions and technical based teams of portfolios, a hands on.

Melbourne, Victoria, Australia

Management of the Novated leasing Contact Centre and Novated leasing support teams in delivering a seamless experience to Novated Leasing customers in-life experience. Responsibilities also included arrears management, debt collection and active promotion of the Maintenance Team savings as a point of difference to competitors

Greater Melbourne Area

Leading a series of small teams to support high level problem solving, manage complex issues and determine strategies to work through to resolution in supporting the Recoveries & Settlement teams nationally. A significant background in understanding the motor vehicle insurance industry, its supply chain and relationships to implement strategies and.

Greater Melbourne Area

Operations Manager at 3 different locations during this time, Preston Customer Service Centre, Frankston Customer Service Centre and Airport West Non-driveable Centre. The key responsibilities included exceeding customers expectations in their motor vehicle assessment and repair claims experience at an industry leading low cost.

Greater Melbourne Area

Operations Manager for 2 separate Contact Centres, Claims Assist, Sales & Service and Workforce Planning. The key responsibilities included creating a seamless claims lodgment experience for customers, supporting the department manager in establishing structures that support customer policy amendments and sales growth at a low resource cost base

Greater Melbourne Area

• Supervisor for various functions including Claims Assist, Recoveries & Settlements, Fraud & Investigations and Airport West Non-Driveable Centre. Key responsibilities included:
• All aspects of people management, delivery of staff training and coaching
• Compliance with Standard Operating Procedures and workplace health and safety standards
• Day to day workflow management

Greater Melbourne Area

• Consultant for various functions including Sales, Preston Customer Service Centre and Recoveries & Settlements. Key responsibilities included:
• Achieve sales targets
• Service customers through their motor vehicle assessment & repair stages for their motor vehicle claim
• Negotiate recovery and claims settlement with third parties and third party insurers