• Developed Salesforce CRM applications and solutions• Provided insurance agents and technical leadership with reports and dashboards to chart progress• Converted many old workflow rules, approvals, and processes into modular flows• Triaged issues from incident management through Sentry• Automated data synchronization across Salesforce Sales Cloud, Marketing Cloud, and AWS to securely handle data sets and file transfers for diverse insurance needs using APIs • Provide useful information through marketing campaigns, automating marketing channels to better reach out to over 200,000 customers and prospects with new benefits and information • Set up CI/CD pipelines through Github, VSCode, and Copado with automated unit and manual testing • Created Scrum Board LWC application inside of Salesforce for internal development reaching goals

• Integrated CRMs like Salesforce, HubSpot, and Jira for improved team communication and data consistency• Led Scrum meetings for Data Engineering and Cloud teams, streamlining workflows• Set up many Postgres and MariaDB SQL databases for adhoc reporting for executive decisions and commissions• Configured automation tools (Airflow, Jenkins) and developed data pipelines feeding into Grafana dashboards• Maintained Petabytes of data across offices and supported infrastructure using Xen VMs, Docker, Nomad, and Kubernetes• Authored comprehensive documentation and trained teams to ensure consistent data practices• Assisted Accounting and Sales with data, integrating for aggregated progress reports• Trained managers and directors on how to use CRMs with the new data and applications provided

• Managed team of developers to create software, websites, and other solutions to meet business needs from organizational design to post-deployment support• Responsible for server administration and security across AWS, Azure, and GCP• Set up server architecture, software, SQL reports, business systems, and company goals• Launched and maintained over 100 e-commerce businesses, their CRM, and their websites• Strengthened business relationships through meetings and useful data, fixing the fundamental issues customers face • Performed security audits to protect customers and maintain PCI, GDPR, HIPAA, and ADA compliance

• Deployed and updated applications on-site to set up hardware, software, and networks with sensitive EHR and PII data for government employees, doctors, nurses, and law enforcement• Created reports, forms, and processes for increased workflow, security, and efficiency• Automated backups and secured confidential data with scheduled tasks and custom scripts • Received escalated application and database issues for 24/7 support across 40 different facilities• Securely integrated systems together with different companies through REST APIs and custom apps• Worked with project managers to meet many technology needs with government budgets

• Helped branch personnel collaborate through updates across Salesforce Chatter and email• Subject Matter Expert for Salesforce, Microsoft Office, Onbase, SharePoint, and web issues• Worked with server admins, database administrators, and consultants to resolve both client and server issues• Triaged issues for bank branches, QA, and server teams using ITIL process management• Managed backups and restores across recovery solutions using applications and scripts• Responsible for integrating email with other messaging systems to keep collaboration flowing

• Linux and Windows server configuration and consultative support for over 30,000 web developers and graphic designers as a web host and a professional service • Worked with senior management, NOC, and engineering teams to correct bugs and retain business • Helped implement JIRA and Confluence to improve the processes behind the support we deliver • Implemented commission payout processes with data automation • Helped customers manage websites, databases, and PHP applications • Worked with legal team to set up new guidelines for hosting ownership, privacy, and processes

• Worked as sub-contractor for Google for QA to audit search engine algorithms and report anomalies• Led teams of search engine evaluators on how to better define content as vital, useful, and relevant

• Reported weekly and monthly trends to contact center manager managers and executives using applications through Access databases, SQL, and scripts using ASP and Powershell• Managed security and administration for Windows, Avaya phones, and documentation systems• Collaborated with Client Relations and QA to deliver improvements per Six Sigma guidelines• Created reports for executives with spreadsheets and charts to show progress against goals• Led focus groups and team meetings so all employees knew about newest products• Handled escalated issues and mentored employees on troubleshooting and customer engagement