Shane Hatfield

Shane Hatfield Email and Phone Number

Area Manager @ AT&T
Nashville, TN, US
Shane Hatfield's Location
Nashville Metropolitan Area, United States
Shane Hatfield's Contact Details

Shane Hatfield personal email

n/a
About Shane Hatfield

Proud U.S. Army Veteran and performance-oriented management professional with a proven track record in enhancing service levels, improving processes, and managing advantageous relationships. Strong contract interpretation, management, and negotiating skills. Expert organizational and time-management skills to prepare and allocate resources to meet deadlines.

Shane Hatfield's Current Company Details
AT&T

At&T

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Area Manager
Nashville, TN, US
Shane Hatfield Work Experience Details
  • At&T
    Area Manager
    At&T
    Nashville, Tn, Us
  • At&T
    Area Manager
    At&T Jun 2018 - Present
    Middle Tennessee North
    • Rank in the top 10% of all SE (13 States) Area Managers in throughput• Collaborate with national staff and all levels of management to improve numerous processes• Analyze, formulate, and present data to my team of 10 Network Managers and 100 Technicians to ensure key measurements are achieved• Foster a positive work environment, driving empowerment and engagement to motivate and develop team performance• Excellent written, verbal, and listening communication skills
  • At&T
    Sr Sourcing Specialist
    At&T Nov 2015 - Present
    Greater Nashville Area, Tn
    • Plan, schedule, monitor, and evaluate multiple construction projects at a time• Effectively and efficiently synchronize the efforts and resource requirements for projects• Proven leader in change management utilizing new tools to better track and evaluate vendors• Established best practice, created training, and trained multiple states on the Southeast Construction Scheduling Tool• Developed processes to maximize contract efficiency and effectiveness• Implemented quality plan to assure quality standards are met and vendors are held accountable if the standards are not met• Excellent verbal and written communication with all levels of management
  • At&T
    Network Operations Manager
    At&T Oct 2007 - Nov 2015
    Greater Nashville Area
    • Implemented MSOC processes in multiple groups, improving all measurements and providing consistent customer service• Built high-performing teams by instilling the company’s vision, leading by example, setting clear expectations, holding employees accountable for objectives, and administering disciplinary action when necessary• Aided in the startup of Project Light Speed in Nashville, TN. Leading my group of 17 technicians to best in class cost per living unit, 22 state quality score, safety record, and top 10% efficiency rating• Acted as a subject matter expert for Project Light Speed throughout AT&T southeast• Contributed to the success of the ETWC (enhanced testing while conditioning) Six Sigma project. Working with Six Sigma team members to influence the process and reduce cycle time• Ranked in the top 10% of my peers each year• Instrumental role in the 2010 Nashville flood. Numerous hours managing teams to ensure service was restored in a timely manner
  • Us Army
    Supervisor
    Us Army 1994 - 1997
    Hawaii
    • Led a ten man team in a peace keeping/security operation in Sinai, Egypt• Maintained a high level of morale in my team throughout the mission• Successfully planned and conducted multiple training exercises and missions

Shane Hatfield Skills

Quality Assurance Six Sigma Performance Management Project Management Vendor Relations Problem Solving Team Building Team Leadership Process Improvement Communication Microsoft Office Leadership Training Telecommunications Troubleshooting Customer Satisfaction Networking Vendor Management Management Strategic Planning

Shane Hatfield Education Details

  • Wgu Tennessee
    Wgu Tennessee
    3.0
  • Itt Technical Institute-Nashville
    Itt Technical Institute-Nashville
    Computer Electronic Engineering

Frequently Asked Questions about Shane Hatfield

What company does Shane Hatfield work for?

Shane Hatfield works for At&t

What is Shane Hatfield's role at the current company?

Shane Hatfield's current role is Area Manager.

What is Shane Hatfield's email address?

Shane Hatfield's email address is sh****@****att.com

What schools did Shane Hatfield attend?

Shane Hatfield attended Wgu Tennessee, Itt Technical Institute-Nashville.

What skills is Shane Hatfield known for?

Shane Hatfield has skills like Quality Assurance, Six Sigma, Performance Management, Project Management, Vendor Relations, Problem Solving, Team Building, Team Leadership, Process Improvement, Communication, Microsoft Office, Leadership.

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