Currently manage the day to day running of a screwfix store. Making sure that we hit sales targets while delivering the best customer service. Adhering to company health and safety processes to ensure the safety of the colleagues and the customers.

In my role at Booths I am Managing and running the trading department of the store licence (alcohol), none edible products, edible ambient products, fruit and veg, chilled cabinets, bakery and customer service (checkouts and kiosk). I make sure Rotas are complete and staffing is correct with the right people in the right place at the right time. E.G. planning in people to work deliveries deliver great customer service and people to implement the fortnightly promotional changeovers. Another part of my role is to work closely with reports and being aware of everything that’s happening on the sales floor to achieve KPI’s (sales targets, shrink/waste targets, sickened targets, dear booths targets (online customer questionnaire feedback), known stock loss, availability and number of transactions). Coaching and developing the team leaders beneath me is another important part of my role and encouraging them to coach and develop their mentor group of customer assistants on the shop floor to be able to achieve a high level of standards and service. I have to work closely with supply control and central office to ensure that we are getting the stock we need, incorporating logistics to move stock not just from the warehouse but also from store to store. On a weekly basis we receive an activity pack, it is my job to ensure that this is complete in a timely manner and the detail is to of a high standard. There are also longer term goals that need a lot of planning and organising. Having 105 colleagues in store it’s a big task to make sure that they all got a sit down annual review, yearly updates of their training files and to cascade information down from central office of new processes incentives and procedures.