Shane Hendricks Email & Phone Number

Oak Grove, Minnesota, United States

We are canners of Salsa, Jams and Relishes. We make some of the best there are.

United States

Receive emergency calls by telephone, radio, or computer aided dispatch system Provide medical pre-arrival instructions by phone to the public during high stress situations Ask specific questions to obtain necessary information from callers to determine appropriate course of action Work with hospitals & clinics to coordinate patient transfers.Dispatch emergency medical personalUnderstand geographical locations of service area & assigned trucks for each areaUse CAD to enter PT information and update emergency personnelSend resources based on information received from the PSAPAssign appropriate tactical talk group based on incident size, scope & resourcesTake control of assigned tactical talk groupIdentify other EMS Agencies needed to respond to the incident or for area coveragePost Arrival Incident CommunicationsCoordinate meets between EMS agencies as neededCoordinate Flight TransfersCoordinate Helicopter Requests as neededCoordinate mutual aid as needed

United States

Minneapolis, Minnesota, United States

 Work small and large events at US Bank Stadium  Work as part of the medical team Answer calls to support guests and other employees with medical needs Assess patients condition and work to find the best treatment

Oak Grove, Minnesota

On-Call Firefighter

Coon Rapids, Minnesota, United States

 Train Police & Fire Depts on their first aid and CPR training Train companies who hire our company on first aid and CPR training Design PowerPoints for training presentations Come up with and utilize the training that works best for myself Certified CPR Instructor

Plymouth, Minnesota

Manage assets according to company policy, procedures, standards and guidelinesFacilitate tracking and oversight of physical assets that are managed within the asset management databaseManage database to ensure the accuracy of asset data; monitoring and reconciling changes in inventoryReconcile equipment decommissions to active inventory to track assets and facilitate secure and timely disposition of assets; maintain consistency and accuracy of asset informationMonitor / maintain ticket workflow, logistics coordination and inventory updates for asset pick upsFacilitate all offsite storage, inventory and records management requestsRegular reconciliation and analysis of multiple asset data sets / reports to identify, address and resolve discrepancies and issuesEngage with cross functional teams to ensure customer and ITAM requirements are met and goals achievedContinuously evaluate server and network asset lifecycle processes for improvement and increased effectiveness from purchase through disposalCollaborate with all levels of staff in IT Asset Management; Network Services Operations, Data Center Facilities, Enterprise Hosting Services, Enterprise Sourcing & Procurement and IT FinanceContribute to, and deliver on, small to medium size IT asset management projectsUtilizes strong analytical skills and demonstrates innovative thinking and creative solutions with attention to detail in developing and documenting processes and automationImprove inventory management to maximize cost savings and remarket revenue

Greater Minneapolis-St. Paul Area

Second level support for hardware and software issues.Find ways to play various videos from security systems.Instruct users on various software uses.Configure programs to run and update department’s computers automatically.SharePoint administrator for the Public Defender’s internal site.Work on internal web based program that monitors court cases.Work with off-site IT department to setup standards for department pc’s.Project Manager for Windows 7 and new hardware roll out.

Golden Valley, Mn

Support end-user software and hardwareImage, configure and test all hardware specifically for each user.Testing and installation of new equipment.Managed project to conduct a walkthrough of the organization to find all IT hardware.

Administered network monitoring tools for IT Assets.Defined, designed and developed enhancements to existing Asset Tracking System (Trackit!) to improve operations.Built custom reports using Crystal Reports to show stock levels, inventory and reporting on all hardware and software in the organization.Designed life cycle of organizations IT equipment.Managed project to conduct a walkthrough of the organization to find all hardware. Conducted yearly budget meetings with all departments to determine their software and hardware needs for the upcoming year. Managed client requests from start to finish for new hardware and/or software.Completed testing and installation of new equipment.Helped develop project to install Multifunctional Devices throughout the organization.Imaged, configured and tested all hardware specifically for each user.

Managed a six week project for Scimed to install and configure PC's in a clean room environment, including upgrading RAM on all devices in the organization. Executed a quick-turnaround weekend project for both Net Perceptions and St. Paul Companies to move and install hardware into a new location, establish Novell Network connections and install network printers.

Provided Road Warrior services to clients through the United States and abroad.Organized training sessions on the software for all employees, including management, designed specifically for each individual client.Responsible for installation and configuration of software and confirmed functionality as well as first line of support while onsite and the first week thereafter.

Monitored technician phone calls with clients on weekly bases to evaluate performance and provide feedback on improve customer service. Provided Tier II client support and handled escalated calls. Provided employee workshops supporting existing hardware and software configurations as well as new technology.Maintained and repaired team's workstations; including hardware and software troubleshooting and operating system functionality in a Windows NT server working environment.Over the phone technical support for Gateway computer systems, both hardware and software.

Associate Of Arts And Sciences (Aas), Computer Programming, 3.75

Received my AAS Degree in Computer Programming with an emphasis on Web Development and Java Programming.

High School Diploma, Electrical/Electronics Maintenance And Repair Technology

Activities and Societies: Orchestra, Boy Scouts 2 years of Vocational Electronics. Orchestra. Became an Eagle Scout.