Shane Henry Email & Phone Number

Denver, Co, Us

Centennial, Colorado, United States

• Assisted clients in reclaiming their valuable time, saving money, and simplifying the car buying process by providing expert guidance and support.• Leveraged in-depth knowledge of the automotive industry to help clients find their ideal new or pre-owned vehicles, offering a wide range of flexible options for leasing or purchasing.• Provided tailored financing solutions for clients across all credit tiers, ensuring accessibility and convenience in securing car loans or leases.• Advocated for transparency by eliminating dealer handling fees and "add-on" charges, empowering clients to make well-informed decisions based on accurate pricing information.• Facilitated trade-ins as part of a seamless car buying experience, guiding clients through the process and ensuring smooth transitions to their new vehicles.• Demonstrated a strong commitment to exceptional customer service, prioritizing efficiency and actively addressing clients' needs and concerns at every stage of the car buying journey.• Cultivated lasting relationships with clients, fostering trust and loyalty through personalized attention, open communication, and timely follow-up.• Stayed updated on the latest automotive trends, pricing, and financing options, enabling informed and knowledgeable assistance for clients.• Collaborated effectively with dealership teams, including finance, sales, and service, to deliver a comprehensive and streamlined car buying experience.

Denver, Colorado, United States

• Developed and maintained Health Insurance policies and procedures for a diverse portfolio of clients, ensuring compliance with industry regulations and best practices.• Collaborated with over 50 clients, addressing specialized updates that necessitated customized processing and benefit information beyond standard protocols.• Led a significant project to migrate more than 1,500 client-specific Standard Operating Procedures (SOPs) to a centralized knowledge management system, streamlining access to crucial resources.• Employed a range of applications including Word, Excel, PDF, Sharepoint, Oracle, and HTML coding to create a unified and user-friendly main landing resource.• Demonstrated exceptional attention to detail and meticulousness in ensuring accuracy and consistency across all SOP updates.• Maintained strong communication channels with clients, promptly addressing inquiries and providing expert guidance on policy-related matters.

Greenwood Village, Co

• Created and organized a comprehensive SharePoint library containing client-based assets, enabling front-line callers to access consistent and streamlined information.• Conducted evaluations of company-wide business structures, aligning them with the organization's needs to identify optimal courses of action using the resource database.• Consolidated multiple external resource libraries into a single knowledge library, significantly enhancing business productivity and accessibility.• Oversaw and guided business analysts in the successful execution and timely delivery of both ongoing and end-of-year projects.• Served as a subject matter expert for Client Specific Information, providing in-depth knowledge and expertise to support decision-making processes.• Authored and edited 500+ word assignments annually, ensuring high-quality content and distributed them across multiple endpoints.• Demonstrated exceptional writing, editing, and proofreading skills, producing engaging content while maintaining accuracy and clarity.• Conducted efficient research to identify and resolve claim and call bottlenecks, optimizing operational efficiency.• Collaborated with vendors to source replacement components, proactively resolving advanced problems before product launches.• Developed and evaluated new product offerings, assisting the development team in testing application functionality prior to release.• Created user-friendly support documentation, empowering the user community to expand their skills, leverage system features, and find resolutions independently, reducing dependence on the support team.

• Updated and maintained the web-based library, ensuring up-to-date content and user-friendly page layouts, serving as the company's primary resource for resolving technical complications.• Aligned data resources across departments to enhance consistency and streamline inter-departmental operations.• Utilized strong proofreading skills to review and correct spelling, punctuation, and grammar errors in procedure instructions provided by colleagues, ensuring accuracy and clarity.• Proactively communicated with customer representatives, fostering positive relationships, and soliciting 5-star feedback, which was instrumental in enhancing customer satisfaction and driving business growth.• Collaborated with cross-functional teams to address customer concerns, providing prompt and effective solutions to maintain a high level of customer service.• Developed and implemented strategies to continuously improve the web-based library's usability, accessibility, and functionality.• Demonstrated exceptional attention to detail, ensuring all content was accurate, consistent, and aligned with company guidelines.• Actively participated in team meetings, contributing ideas and insights to enhance support processes and customer experience.• Provided training and guidance to colleagues on utilizing the web-based library effectively, promoting self-service and empowering users to troubleshoot technical issues independently.

Greenwood Village, Colorado

• Conducted thorough evaluations of end-users' needs and goals, conducting comprehensive research to assess the impact on various areas.• Documented updates using clear and concise terminology, employing visual aids such as screen prints, photographs, diagrams, and charts when necessary, to enhance understanding and usability.• Implemented standardization measures to ensure consistent content usability across all platforms, enhancing user experience and reducing confusion.• Proactively gathered usability feedback from customers, actively seeking input to identify areas of improvement, and promptly revising documents to address emerging issues.• Collaborated closely with cross-functional teams, including developers, designers, and stakeholders, to gather insights and incorporate user feedback into documentation updates.• Demonstrated excellent communication skills, conveying complex technical concepts in a user-friendly manner to maximize comprehension.• Maintained a meticulous approach to documentation, ensuring accuracy, completeness, and adherence to established style guidelines.• Implemented best practices for documentation, incorporating user-centric language and structuring content for optimal accessibility.• Participated in user testing and usability studies, providing valuable input to improve the usability and effectiveness of the documentation.• Actively monitored industry trends and developments, staying abreast of emerging technologies and methodologies to enhance documentation practices.

Denver, Colorado

• Ensured adherence to state guidelines for claim compliance, maintaining a high standard of accuracy and regulatory compliance in claim processing.• Actively engaged with business contacts nationwide, fostering strong professional relationships to expedite high-priority claims and streamline the claims resolution process.• Collaborated with internal teams and external partners to gather necessary documentation and information, facilitating prompt and efficient claims processing.• Demonstrated a comprehensive understanding of state-specific regulations and requirements, applying this knowledge to ensure compliance and mitigate potential risks.• Conducted regular audits and quality checks to verify claim compliance, identifying and addressing any discrepancies or issues promptly.• Acted as a liaison between the company and business contacts, providing timely updates on claim statuses, addressing inquiries, and resolving any concerns or escalations.• Maintained meticulous documentation of claim activities, ensuring accurate records for reporting and auditing purposes.• Proactively monitored claim trends and identified opportunities for process improvement, implementing strategies to enhance efficiency and reduce turnaround times.• Collaborated with cross-functional teams, including legal, finance, and customer service, to facilitate smooth and seamless claims resolution and maintain positive business relationships.• Participated in industry conferences and training sessions to stay updated on the latest regulatory changes and best practices in claims compliance.

Full-Stack Web Developer, Computer Programming

-Computer Science applied to JavaScript -Browser-Based Technologies (HTML, CSS, JavaScript, jQuery) -Databases (MySQL, MongoDB).

Education record