Account Manager for multiple hotels with a focus on the Valet Services Team including forecasting, client services, client relations, people management and time/employee management. Key Responsibilities:Oversaw multiple accounts and worked diligently to meet and exceed performance goals including forecasting, budgeting and people management. Built and maintained productive relationships with customers and internal partners.Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.Coordinated valet service for large groups, special events and daily guest loads while managing VIP arrivals and departures professional approach.Coached team members to consistently exceed superior customer service standards and verified correct use of procedures and record-keeping requirements by each valet team member.Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.Trained employees in proper operational procedures and shared company policies and regulations.

Operational leader focused on the Security, Service and Sales of the location while partnering with TSA to ensure proper procedures are followed while increasing location KPIs to meet Quarter and annual goals. Assisting with the daily oversight of operations at Austin location as part of the Airport Leadership Team

Directed all field operations aspects with $21 plus million in increased annual revenue, 3 on-airport locations, 250,000 transactions, 7,000 vehicles, and 200 associates. Full field responsibility for P&L, revenue generation, personnel management and development, vehicle inventory and supply chain, end to end customer satisfaction, implementation and support of company sales and operations initiatives

Oversee and develop an operations management team in car rental and tourism at an airport location. Strong focus on daily tasks and procedures that directly affect the locations P&L.

Experienced Operation Manager with strong focus on top accounts, customer service and sales. Extended responsibility to new policy and procedure implementation to add value to brand and strengthen end of year goals.

Sales Captain, Daily workload and staffing, operational decisions leading to the productivity of staff and business, daily staff coaching and feedback, lead and rental sales associate development.

Sales and retail experience, meeting sales needs of company while proving a guest specific experience, providing a support and knowledge transfer regarding products and software.

Daily staffing and operational decisions, guest service and guest experience shopping. Training and development to align with company standards and high level guest experiences.

Providing one-on-one development in studies and social networking with peers and teachers for at risk youth at the 6th,7th and 8th grade level.