Shane Hull Email & Phone Number

Stratford Upon Avon

I am currently working as a PMO Analyst and my key responsibilities are:- Provide guidance and consultancy on the NFU Mutual Change and Governance frameworks. Establish, monitor and support programme and project management processes and controls to ensure adherence to Group Change standards and methods which are aligned to best practice.- Analyse and interpret information on programme and project progress. Collate, prepare, distribute and present reports, summaries and communications that are clear, relevant and accurate so they meet programme/ project requirements.- Co-ordinate reporting activities across the programme or project. Maintain a single source of regular status reporting so that tracking is effectively undertaken to provide a consistent and accurate view of delivery.- Support and manage programme and project ‘health checks’. Support and track the implementation of audit, health check and assurance recommendations to ensure adherence to NFU Mutual Change Framework, controls, standards and methodology.- Develop, maintain and report on programme/ project budgets, including resources, and liaise with stakeholders to ensure they are accurate, up to date and any issues highlighted.- Review, record and maintain programme and project controls, including risks, issues, dependencies and constraints. Highlight areas which require focus and support the identification of solutions where appropriate so that impact on programme or project delivery is minimised. - Provide support for resource management, planning and estimating, and quality management of programmes and projects as required to assure delivery to NFUM Change Framework and associated standards.- Plan, arrange and manage the administration of meetings and workshops, including the recording of outcomes and production of minutes to ensure their smooth operation and compliance with governance standards.

Cheltenham

In this role I managed the implementation of strategic initiatives / group projects. Working in partnership with key stakeholders I ensure solutions are designed to deliver all required business capabilities and implemented with the appropriate level of business readiness planning and support. My key responsibilities and achievements are: - - Support with defining project requirements and scope.- Acted as a key liaison point between my department and strategic project to ensure a seamless link between business activity and change initiatives.- Plan and manage the implementation of Strategic and other group projects for my department.- Establish business readiness criteria for each project or change initiative and support the management of business readiness activity for my department.- Ensure all issues and risks from change initiatives that impact business operations are understood, documented and driven through to an agreed business resolution.- Develop stakeholder engagement and communication plans and take ownership of the delivery of these.- Managed training requirements by liaising with stakeholders to ensure training impacts are identified and planned for all projects and change initiatives.- Worked cross-functionally to review, agree and deliver external customer communications required as a consequence of projects or planned changes.- Provided leadership and direction to the teams I support in identifying improvements and taking these through to business projects and small change requests.- Manage and co-ordinate the response to a Base Rate change for the Customer Service division, ensuring all stakeholders understand their responsibility as part of the plan.- Manage the resolution of customer remediation where issues / errors in processes have been identified.- Manage process improvement projects following Lean Six Sigma methodology which have delivered efficiency and financial benefits.

Cheltenham

In this role I undertook a range of business analysis activities across all areas of the business to support initiatives which improve business performance, enhance customer experience and the companies’ customer service delivery capabilities. My key responsibilities were : - - Identified opportunities for improving business performance, customer experience and service delivery.- Identified risks within a procedure and ensured underlying causes of process failure, waste and inefficiency were eliminated / reduced.- Supported the production of a range of user documentation to assist business areas to implement change and implement new operational practices. - Undertake information gathering through workshops, one on one observations and testing to document procedures and define best practice.- Support the implementation of change initiatives by providing expert guidance and support to users as they test and adopt new processes and ways of working.- End to end process mapping.

Cheltenham

In this role I was responsible for the administration of existing mortgage accounts and this involved:- Accurately updating customer records- Providing exceptional levels of customer service- Needing an eye for detail- Complaint handling / resolution- Completing data analysis to identify and resolve issuesWhilst in this role I completed my Certificate in Mortgage Advice and Practice (CeMAP).