Leader of Technology for a start-up company with ownership of all Engineering, Ops, Architecture, Quality, and Project Management teams (100+ employees) and accountability for the successful delivery of the company’s flagship tech products• Direct the development and delivery of several production releases for major clients, leading to a significant scale-up in user transactions and revenue increases year-over-year on G360 GroupSync platform.• Established key partnerships with client and investor C-Suite leadership.• Responsible for reporting to company Board regarding Technology roadmap, budget, and performance.• Launched an Agile development framework that included intake and prioritization processes, which enabled greater transparency and auditing of resource allocation, spend and product delivery estimations.• Executed improvements to development processes and Technology org transformations resulting in an increase in delivery of features (Major releases in 2022: 6 vs 2023: 16) • Led the design and implementation of several improvements to user experience, including a new account creation process, which resulted in account acquisition growth of +300% year-over-year.• Established strategy for the utilization of Generative AI including the utilization of ChatGPT Enterprise code generator and refactoring• Implemented payment gateway framework and executed on integration of Spreedly, Stripe, and Merchant Warrior systems.• Led optimization of platform performance on AWS E2 servers to improve stability as user transactions grew in 2023 (+10x activity increase year-over-year).• Optimized staffing through strategic right-sizing exercises, reducing resource redundancy and cost which saved the company over $1.3mil (2023) while still meeting all major delivery timelines.• Directed delivery of several key inventory integrations, including SABR (SynXis) which led to the on-time, successful launch of Wyndham properties on the GroupSync platform.

Head of technology engineering and operations teams for mortgage and loans division, providing strategy and tactical oversight to the delivery of product development, engineering services, and operational support teams (50+ employees) • Primary owner of development and implementation of a next gen, digital platform, designed to be a best-in-class, loan servicing solution on an Appian framework, with custom-developed APIs, microservices, and Snowflake data backend on AWS hosting. • Leveraged broad familiarity with AWS, Azure, and Snowflake to lead delivery of migrations and ops on custom SaaS platforms.• Established and maintained crucial partnerships with internal, major business and technology major stakeholders.• Scaled development team (offshore to onshore) based on growth and budgetary goal.• Owned routine progress reporting to C-Suite• Managed operations and development delivery of 30+ global offshore resource.• Defined and implemented Agile Scrum framework which led to transparency of velocity and capacity tracking. • Implemented ITSM processes and provided direct supervision over L1-L3 support teams for mortgage organization. • Created program for SLAs, escalation standards, and guidelines with a focus on operational accuracy and effectiveness. • Established and owned DevOps process for engineering team, including the setup and implementation of CI/CD practices.

Directed a matrixed organization (60+ employees) that included both product management, engineering, and operations teams with primary responsibility to develop and support innovative technical solutions to large, global user base.• Principal thought leader and tactician with oversight of the delivery of several custom internal applications that were built on a wide variety of platforms, including .NET, Python, and Ruby on Rails.• Oversaw operations and development responsibilities of +35 global, offshore technical team.• Developed an Appian front-end, MS Dynamics CRM solution for Regional Area Managers to use while working in the field that increased team efficiency while providing senior leadership with a data collection platform for an overview of sales activity reporting.• Successful led and supported a multi-year initiative that migrated 35K employees from legacy apps onto Office 365.• Delivered modernized VDI services for over 18K+ call-center agents by completing a major upgrade to new instances of Citrix virtual desktop software while also replacing legacy, on-prem platforms with a solution hosted in AWS.• Increased efficiency +22% by building, managing, and optimizing ITSM processes for L2 / L3 support team process.• Managed all messaging and productivity platforms for the company, including 58M Email / 2.4M Exchange Calendar transactions, governing 56TB of mail data for 33,635 users per month.• Partnered with CISO and Security team to institute governance over 100% internal corporate data, implemented updated standards to ensure compliance, threat, data loss prevention, and improved data hygiene across corporate data stores.• Managed financial outcomes including $4M saved annually for corporate applications by right-sizing user licensing levels across the enterprise, $2.2M by right-sizing planning for AV and Smart Building tech in new global HQ and negotiating a reduction of $1.1M over three years for critical VDI server licenses

Reported to the VP of Client Systems while leading an onshore/offshore team by developing critical features embedded within a new nationwide client site Provider Data Validation system. Provided subject matter expertise, technical consultation while assisting with delivery 30+ days ahead of schedule.

Reported to the VP of Application Development. Managed the ongoing development and delivery of several large-scale, customer-facing websites that generated 3M+ dollars in annual revenue for the company. Oversaw staffing, mentoring, and effectiveness of the 20-person product development team. Coordinated with executive management to develop strategic, technical goals based on product roadmaps.

Managed development resources during key enterprise software initiatives; fulfilled role as technical SME reporting to Director of Software Development, oversaw delivery of key components in a new Records Managements center and new global portal environment; provided senior management with regular status updates for ongoing development initiatives (onshore and offshore)

Provided technical consultation for a United States Department of Treasury workflow process and collaboration-intranet initiative; designed and developed complex workflow system to be utilized by senior members of the DoT for Congressional correspondence processing and delivery; implemented a Record Center for retention of all metadata and artifacts within the DoT process; reported to senior stakeholders regarding project status; developed Business Intelligence reporting components

Reported to VP of Operations; managed a global, diverse group of developers and designers with responsibilities including internal application development, disaster recovery planning, product management and support, budget planning, weekly reports to senior management; Concurrently filled roles of Project Manager, Product Manager and Senior Solutions Architect on several global, enterprise software initiatives

Designed and developed a full-stack, .NET, multi-tiered beta solution for United Healthcare that automated the organization and eventual distribution of thousands of patient claims into internal UHC databases for consumption by other supporting UHC systems