Shane Kavanagh Cipd Email & Phone Number

County Dublin, Ireland

• Manage my team within a team-results oriented culture to ensure the Direct Sales Recruitment business critical targets are achieved.
• Engage the team in making their daily functions more efficient by providing coaching and constant feedback to each Recruiter based on quality and productivity metrics.
• Effectively balance owning job requisitions with leading a team of recruiters
• Be cognizant of cost and potential cost cutting measures through periodic review of expendables and… Show more
• Be cognizant of cost and potential cost cutting measures through periodic review of expendables and vendors.
• Proactively work towards improving applications, workflows and procedures to increase effectiveness and efficiencies of the Direct Sales Recruitment Operation.

County Dublin, Ireland

• Key Responsibilities
• Screening candidate’s CV’s
• Performing phone interviews
• Conducting face to face interviews
• Booking and tracking interviews through daily reports
• Formulating contracts for successful candidates

• Acting on alarm activation promptly
• Keeping the customer calm and informed
• Paying attention to detail to decipher protocol for alarm signal received
• Dispatching Emergency services i.e. Gardai, Fire Service, Ambulance
• Maintaining an average handling time to ensure all alarms are dealt with in a timely manner
• Technical Support establishing and rectifying alarm faults over the phone

• Managing Complaints queue’s
• Collating reports based on key drivers
• Maintaining a 10 day SLA on all complaints to abide by regulatory standards
• Managing customers ’ expectations/ first call resolution
• Analysing point of sales call to insure compliance was adhered to
• Working closely with the Data Protection Officer to provide customer with Data requests i.eCopy of recorded call, Account notes, technical reports

• Proactive outbound calling to Meteor customers on the network by selling them specific Offers / products from the Meteor portfolio
• Dealing with all incoming retention customer queries by phone, letter, email and fax
• Resulting from their outbound calls
• Record data from campaigns for reporting purposes using system tools.
• Maintain my target levels of performance, as outlined by the supervisors in relation to save Rate, customer satisfaction levels, call times… Show more Proactive outbound calling to Meteor customers on the network by.
• Maintain my target levels of performance, as outlined by the supervisors in relation to save Rate, customer satisfaction levels, call times and other performance metrics as they arise.

• Providing Inbound Customer Retention Service on a range of eircom products and services as required.
• Identifying sales and churn prevention opportunities, make new package recommendations
• Act as a point of escalation for the team.
• Quickly gain an understanding of the processes and systems in use.
• Assume full ownership for achieving personal KPI’s.
• Keep up to speed with competitor offers, price plans, handsets etc.

Bachelor'S Degree, Cipd Employment Law & Employee Relations

Leaving Certificate

Leaving Certificate