- Managed high-level client integrations using Azure DevOps for bug tracking and enhancement reporting, ensuring alignment with client expectations.- Resolved over 25% of application support tickets in Jira Service Management, consistently meeting Service Level Agreements (SLAs) and enhancing customer satisfaction through effective use of CRM tools. Developed Confluence articles to guide clients through complex systems, leveraging ERP insights and applying ITIL best practices.- Configured TCP/IP networks, firewalls, switches, and routers to optimize performance and secure data transmission.- Utilized Event Log Analyzer, Nessus, and Qualys for security monitoring and vulnerability assessments, enhancing the organization’s security posture and compliance readiness.- Leveraged Microsoft 365 applications for effective communication and collaboration, enhancing team productivity and documentation efficiency.- Conducted PCI documentation and managed PCI client matrix responsibilities, performing daily log reviews to proactively address vulnerabilities.- Troubleshot and maintained hardware, including Epson and Boca printers and credit card terminals (Lane 7000, Verifone), ensuring operational continuity.- Participated in server development and maintenance, using Power BI for client reporting and analytics to drive data-informed decisions.

- Established and maintained computer systems for design, testing, and data analysis, providing effective troubleshooting support to ensure seamless operations, including management of Active Directory for user access and permissions.- Conducted comprehensive data analysis from frequency control experiments, delivering actionable insights that significantly enhanced product development.- Actively contributed in team meetings, presenting innovative ideas and key reports to cultivate a culture of creativity and collaboration.- Utilized specialized CAD tools, including Eagle PCB, to collaborate with engineers in designing and visualizing oscillators and filters.- Assisted clients using Salesforce for efficient case management and communication, leveraging Microsoft 365 to enhance collaboration and information sharing.

Active Directory Management: - Accumulated three years of professional experience in Active Directory administration, configuration, and maintenance.Community Engagement and Recreation: - Encouraged participation in recreational activities, fostering community involvement. - Utilized Microsoft Office programs for data sorting and analysis, enhancing program performance assessment.Relationship Building and Customer Service: - Established and nurtured relationships with children, families, and team members. - Managed inquiries and rentals, providing exceptional customer service through phone, web, and in-person interactions.Facility Management and Event Organization: - Monitored facility cleanliness and recommended aesthetic improvements. - Oversaw design, construction, and maintenance of recreation facilities and areas. - Managed time and attendance forms, inventory lists, and organized special events to boost community interest.