Shane Leblanc work email
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Passionate, empathetic and highly motivated technologist seeking new challenges to utilize skills in problem-solving, software development for web and desktop, IT automation, and server administration. Lifelong learner with a wide breadth of experience. Enamored with Python and Javascript. I enjoy helping others and working with a team to solve problems. Empowered a struggling black-and-white-only copier business to multiply its revenue by developing new CRM features, including the ability to bill for color machines. Created scheduling and time management software saving hundreds of hours of technician time. Lowered average ticket response times by 41% through IT Service design improvements.
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Senior Infrastructure EngineerFluxx Jun 2024 - PresentSan Francisco, California, Us -
Devops EngineerFluxx Sep 2020 - PresentSan Francisco, California, Us
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Junior Devops EngineerFluxx Aug 2019 - PresentSan Francisco, California, Us
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It Service ManagerFixswift Sep 2018 - Aug 2019San Francisco, California, UsImplemented Node-RED API server and wrote automation functions in JavaScriptCreated Slack bot and integration between Slack and ZenDesk with JavaScriptDelivered a time-tracking application saving hundreds of hours of technician time per year, using Google Calendar API, ZenDesk triggers, Node-RED and JavaScriptSpin up and provision Windows and Linux virtual machines, maintain and update hypervisors Write PowerShell scripts to automate the deployment of dozens of HyperV VMsInstall and provision Cisco Meraki, Fortigate, Ruckus, Unifi, Sonicwall and other network hardware Improved average ticket response time by 41% by authoring IT service standardsTriage support requests, provide instructions, and delegate tasks to lead a team of support engineersWrite elaborative technical documentation and end-user guidesResponsible for high-impact cases and escalated ticketsEstablish relationships with new clients and identify major problems proactively Author IT service process and policy documentsOrganize and facilitate new employee and intern training regiment -
Senior It Helpdesk EngineerFixswift Mar 2018 - Sep 2018San Francisco, California, UsMaintain and audit network infrastructure, technological assets, and consistently provide outstanding IT Support to developers, designers, architects and other small and mid-level businesses in the SF Bay area Technology and Financial sectorsRegularly provide on-site assistance to large clients such as Galvanize, Reflektive, Slanted Door GroupConfigure and install servers, firewalls, switches, and wireless access points Work with Fortinet, Sonicwall, Cisco, Meraki, Unifi and Ruckus devices and web interfaces regularlyDecreased average ticket response time by reorganizing ZenDesk Views and creating Service Process PoliciesResponsible for project oversight (e.g. new client onboarding, mass software deployments)Set up redundant RocketChat servers & MongoDB replication setSupport and maintain over 150 client virtual machines on VMWare ESXI servers
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Helpdesk EngineerFixswift Dec 2017 - Feb 2018San Francisco, California, Us
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Junior Helpdesk EngineerFixswift Aug 2017 - Nov 2017San Francisco, California, Us
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System AdministratorGolden Gate Office Solutions Jan 2008 - May 2017San Francisco, Ca, UsWindows Server 2008 - 2012 and SQL Server 2012 setup and management. Deployed any related services, monitored logs and responded to any incidents Web application management - setup and upkeep. Switched from custom .NET platform to ECi E-Automate.HTML, CSS, JS Web development for GGOffice.com, maintained blog Internal office tech support, hardware repair, networking. Delivered office equipment, support, networking to customers in SF bay area -
Vb.Net DeveloperGolden Gate Office Solutions Jul 2006 - Jan 2008San Francisco, Ca, UsCreated the ability to track & invoice for colour copies in a business previously limited to B&WVisual Basic .NET - development to modify custom business management platform/web app.MS SQL - modified tables, extended back-end code for new featuresContinuously deployed updates and new features using a versioning system.
Shane Leblanc Skills
Shane Leblanc Education Details
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Sae Expression CollegeInteractive Audio
Frequently Asked Questions about Shane Leblanc
What company does Shane Leblanc work for?
Shane Leblanc works for Fluxx
What is Shane Leblanc's role at the current company?
Shane Leblanc's current role is Senior DevOps Engineer at Fluxx.
What is Shane Leblanc's email address?
Shane Leblanc's email address is sh****@****luxx.io
What is Shane Leblanc's direct phone number?
Shane Leblanc's direct phone number is +192520*****
What schools did Shane Leblanc attend?
Shane Leblanc attended Sae Expression College.
What skills is Shane Leblanc known for?
Shane Leblanc has skills like Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, Powerpoint, Research, Project Management, Leadership, System Administration, It Management, It Operations.
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