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Shane Logan Email & Phone Number
Technical Support Consultant
at
NYC Department for the Aging
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Consultant
Location
Brooklyn, New York, United States
Company size
Who is Shane Logan? Overview
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Quick answer
Shane Logan is listed as Technical Support Consultant at NYC Department for the Aging, a with 317 employees, based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Shane Logan.
Shane Logan previously worked as Technical Support at Teksystems and Saas Management and Platform support intern at Dotdash Meredith. Shane Logan holds Bachelor Of Science - Bs, Criminal Justice Theory & Practice Minior Security Management from John Jay College (Cuny).
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NYC Department for the Aging
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Profile bio
About Shane Logan
At Dotdash Meredith, our team leverages my specialization in Google Workspace and SaaS applications to enhance user experiences and resolve technical challenges. This role builds on my educational foundation, where I attained a Bachelor of Science in Criminal Justice with a minor in Security Management from John Jay College, equipping us to approach security and support with a data-driven mindset.Previously, as a Technology Mentor at Queen's Community College, we ensured the smooth operation of classroom technology, skillfully managing over 15 weekly ticket requests. My expertise in technical support and communication, honed through hands-on experience and a Data Analytics apprenticeship, drives our commitment to delivering robust and efficient solutions.
Listed skills include Customer Service, Microsoft Excel, Microsoft Word, Research, and 5 others.
Current workplace
Shane Logan's current company
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Nyc Department For The Aging
8 roles
Shane Logan work experience
A career timeline built from the work history available for this profile.
Technical Support
Saas Management And Platform Support Intern
-Provided top-notch troubleshooting assistance to users experiencing issues with Google Drive, Oomnitza, and Google Docs, utilizing expertise in Google Workspace tools.-Utilized a range of Google Workspace tools and other SaaS applications, including Okta, Miro, Airtable, Jira, Slack, and Google Admin features, to resolve complex user issues and deliver efficient support.-Processed and managed user requests for access to licenses through the Jira ticketing portal, ensuring seamless onboarding and minimizing downtime.
Jun 2024 - Aug 2024
Student / Technology Mentor
-Troubleshooted system hardware and Zoom equipment issues for over 10 classrooms daily to provide a smooth-running classroom for instructors-Monitored technical equipment weekly essential for any campus activity with a team of 2-3 other technology mentors to resolve any hardware issues-Resolved 15 ticket requests weekly using hardware and software maintenance tools that were provided
Jan 2023 - May 2023
Security Officer
Feb 2021 - Sep 2022
Retail Security Officer
-Directed over 300 customers daily with QRL readers to ensure easy returns, exchanges, and online order pick-up, increasing customer satisfaction by 12.2%-Collaborated with 4 team members from the risk department to go over 20 incident reports weekly to improve on-site commercial security service-Enforced site rules and regulations daily with visitors to protect consumers and staff members
Mar 2021 - Aug 2022
Student Patrol
Campus Safety And Security, Onondaga Community College
-Utilized database to check in residents and guests to residence hall during late night shift-Ensured each person had valid identification prior to entry and verified that each individual was not on restricted list in order to maintain building safety-Worked with a certified guard to operate automatic door system -Completed 14 hours of training regarding emergency response procedures and dormitory rules
Aug 2017 - Jan 2018
Criminal Justice Intern
Campus Safety And Security, Onondaga Community College
-Shadowed various positions including: Student Patrol Officer issuing parking tickets, personnel monitoring security cameras, and officers maintaining campus and traffic safety during ride-alongs -Observed how to use computer system that obtains drivers’ license and registration information-Transported confiscated items from residence hall to be used for evidence in incident report
Aug 2017 - Dec 2017
3 education records
Shane Logan education
Bachelor Of Science - Bs, Criminal Justice Theory & Practice Minior Security Management
Data Analytics
Associate Of Science - As, Criminal Justice
FAQ
Frequently asked questions about Shane Logan
Quick answers generated from the profile data available on this page.
What company does Shane Logan work for?
Shane Logan works for NYC Department for the Aging.
What is Shane Logan's role at NYC Department for the Aging?
Shane Logan is listed as Technical Support Consultant at NYC Department for the Aging.
Where is Shane Logan based?
Shane Logan is based in Brooklyn, New York, United States while working with NYC Department for the Aging.
What companies has Shane Logan worked for?
Shane Logan has worked for Nyc Department For The Aging, Teksystems, Dotdash Meredith, Queen'S Community College, and Securitas Security Services Usa, Inc..
How can I contact Shane Logan?
You can use AeroLeads to view verified contact signals for Shane Logan at NYC Department for the Aging, including work email, phone, and LinkedIn data when available.
What schools did Shane Logan attend?
Shane Logan holds Bachelor Of Science - Bs, Criminal Justice Theory & Practice Minior Security Management from John Jay College (Cuny).
What skills is Shane Logan known for?
Shane Logan is listed with skills including Customer Service, Microsoft Excel, Microsoft Word, Research, Powerpoint, Social Media, Google Docs, and Video Games.
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