• Recruit and establish a UK technical support team.• Lead, manage, optimize, and develop day-to-day operations of the UK service team.• Troubleshoot and diagnose technical issues related to hardware and software of inverters & batteries for installers/electricians on site.• Organize and lead weekly team meetings to review cases, share experiences, and guide team members in tackling complicated issues.

• Answer phone calls to provide on-site installers with real-time support.• Assist on-site field engineers in resolving problems instantly via video calls.• Liaise with different teams in Pre-sales, Research & Development, Finance, Quality Control departments, and the factory to efficiently solve various problems.• Prepare and update technical documentation for in-house and customer-visit trainings.• Monitor emails, Zoho platforms, and the call center to maintain a highly… Show more • Answer phone calls to provide on-site installers with real-time support.• Assist on-site field engineers in resolving problems instantly via video calls.• Liaise with different teams in Pre-sales, Research & Development, Finance, Quality Control departments, and the factory to efficiently solve various problems.• Prepare and update technical documentation for in-house and customer-visit trainings.• Monitor emails, Zoho platforms, and the call center to maintain a highly efficient response to cases.• Provide advice on optimized solutions to help customers expand their existing systems.• Conduct presentations at "Solax Road Show" events to facilitate the introduction of the Solax brand.• Attend the "Solar & Storage Live 2022" exhibition in the UK to answer technical queries and introduce and promote the new energy storage G4 Solax ESS system. Show less

• Recruit, assemble, and continuously train a FAE team.• Lead, manage, optimize, and cultivate day-to-day operations of the AU FAE team.• Conducted over 500 on-site visits to troubleshoot complex issues unresolved by installers or electricians.• Provide remote support to on-site field engineers in resolving issues.• Organize team meetings weekly to address outstanding cases.• Supervise electricians in replacing outdated faulty battery storage systems with the latest… Show more • Recruit, assemble, and continuously train a FAE team.• Lead, manage, optimize, and cultivate day-to-day operations of the AU FAE team.• Conducted over 500 on-site visits to troubleshoot complex issues unresolved by installers or electricians.• Provide remote support to on-site field engineers in resolving issues.• Organize team meetings weekly to address outstanding cases.• Supervise electricians in replacing outdated faulty battery storage systems with the latest generation products on-site, featuring different designs.• Facilitate urgent pick-up and repair of severely damaged machinery, employing various customer service strategies to uphold the company's reputation.• Represented the company at the solar show in Sydney, addressing technical inquiries and promoting new systems.• Enhanced technical knowledge, English proficiency, and communication skills while gaining over 2 years of experience as a team leader in Australia. Show less

My first job after graduation.• Independently studying solar inverter and battery technology.• Handling service email responses at the head office of Solax Power.• Winning the 'Newcomer Progress Award' of the company's annual honors