Shane M. Email & Phone Number

Melbourne, Victoria, Australia

Moorabbin, Victoria, Australia

Key tasks • Individual coaching and personal development• Recruitment • Sales coaching and business development• Change management• Data Analysis• Behavioural change and increase sales capability • Customer resolution • Customer Experience Team• Performance management and applying disciplinary processes• Group and individual coaching on sales techniques and emotional selling • Team development – team incentives, creating success path• Created successful offsite outlets for education and careers expos for lead generationAchievements • Created a strong Team Brand with a remote team• Create new benchmarks of success for the business by creating new company records• Mentored several junior Team Leaders• Created and implemented student motivational calls for enrolled students• Created, implemented, drove and managed a company wide Mentor Program • Created a self training course for sales success• Through sales coaching and life coaching, created success and increased every individual's Sales level of expertise in my team from basic level through to elite level• Successfully created and implemented an incentive to drive sales and behaviours for less tenured agents• Google review success• Implemented and tested a new incentives and KPI's• Assisted webinar creation and feedback• Improved conversion in every aspect of the sales funnel - from registration, to confirmation through to sales.

Cheltenham, Victoria, Australia

Key tasks • Sales coaching and business development• Change management• Data Analysis• Behavioural change and increase sales capability represented by banding uplift• Individual coaching and personal development • Building and managing a Consultant Representative Group• Building and managing an Agent Commercial Group• Performance management and applying disciplinary processes• Group and individual coaching on sales technique and developing positive behaviours • Team development – team incentives, creation of a success map Achievements • Created a strong Team Brand and ethos on the concept of Ubunto• Created the highest performing team in the business over a period of 12 months - topping every KPI• Create new benchmarks of success for the business by breaking company records• Mentored several junior Team Leaders• Created, implemented, drove and managed a company wide Mentor Program with great success • Created succession plans for several consultants to move up and become successful team leaders• Created a new Sales Methodology and implemented for a new lead source which improved overall conversion across the BDC• Through sales coaching and life coaching, created success and increased every individual's Sales level of expertise in my team from basic level through to elite level• Successfully created and implemented an incentive to drive sales and behaviours for less tenured agents• Helped grow the company wide cross selling program• Implemented and tested a new operational rhythm for disclaimer repositioning with the team before rolling out business wide• Assisted L&D with their multi-skilling program• Created, photographed and published a Movember calendar every year raising over $4000• Promotion to Level 4 Senior Team Leader

Moorabbin, Victoria, Australia

Key tasks• Business Development• Building and Maintaining commercial partnerships• Lead Generation Management• Dialler Management• Sales Operations• Performance Management• Group and individual coaching on sales technique and developing positive behaviours• Team development – team incentives, creation of a success map and behavioural parameters• Assisted in building member program for clientsAchievements• Introduced a new Sales Methodology• Implemented an Emotional Connection Methodology• Introduced several new lead sources • Profitable CPL• Successfully built our panel up with a new business partner• Introduced incentive programs • Increased overall conversion and lowering CPL• Successfully created and implemented monthly and annual incentive programs to drive sales and behaviours

Moorabbin, Victoria, Australia

Melbourne, Australia

Transitioned from being a sales consultant to managing an Outbound Sales Team of between 9 and 13 people. During my time as an outbound team leader, the organisation underwent significant growth going from a small sales force of 70 consultants to a large sales force of 300. My team was built from scratch into a strong brand which managed to hit target every month and achieve or overachieve every KPI - where every consultant achieved growth both personally and professionally.Key tasks • Sales coaching and business development• Behavioural change• Individual coaching and personal development • Critical conversations and conflict management with team members• Performance management and applying disciplinary processes• Group and individual coaching on sales technique and developing positive behaviors • Team development – team incentives, creation of a success map and behavioral parametresAchievements • Took a team of a mix of new and tenured consultants and created a team identity, team ethos and logo helping them achieve target • Successfully achieving target every single month• Through sales coaching and life coaching, created success by building consultants up from banding 1 to banding 6• Team leader of the month June and March 2015 • Successfully created and implemented an annual incentive to drive sales and behaviours - known as September Games• Created succession plans for several consultants to move up and become successful team leaders• Helped grow the company wide cross selling program • Awarded a trip to India as best performing leader• Promotion to Level 3 Senior Team Leader

Melbourne, Australia

Key responsibilities:• Sales• Business Development• Customer service• Needs analysis, presentation of suitable option and close • Policy selection Achievements:• Achieved number 1 sales in my time on the phones• Top 5 highest average premium and sales every month• Promoted to Banding 6, Highest tier of sales targets/commission potential within 9 months• Won trip to Las Vegas due to sales performance and target achievement

Key responsibilities:• Photography• Research• Design• Writing • Collation and Publishing• Distribution• Marketing and Sales• Fundraising• Networking• Social media, Marketing and SEOAchievements:• Sold out all copies• Raised money for Tibetan Refugees from sales• Foreword written by HH The Dalai Lama• Private meeting with HH The Dalai lama• Survived a winter in Tibet alone

Key responsibilities: • Research• Multimedia production• Journalism• Digital Publishing• Public Relations• EditingKey Achievements:• Created one of Australia's most comprehensive and most popular rich lists.• Produced a popular daily video blog• Produced hundreds of articles covering all aspects of shareholder activism and women on boards• Edited and published weekly newsletter to thousands of subscribers• Created a digital bank of video and audio from hundreds of AGM's and encounters with company executives• Achieved an exclusive interview with former deputy PM and Treasurer Peter Costello• Assisted running anti pokies campaign for both Federal and State elections