Shane Mann Email & Phone Number

- Built and created the Lead Docket department for the company- Engaged in constant contact with clients to ensure success on Lead Docket- Held training sessions (both administrative and basic) with clients- Singlehandedly managed all Lead Docket work for the company- Completed Filevine implementations and troubleshooting for clients

• Interact extensively with clients, co-counsel, mediators and clerks to gather and track case information• Independently managed attorney's calendar including clients, mediations, depositions and hearings• Trained new employees on procedures within 2 months of employment with the firm• Coordinated with selected team on implementation of Cloudlex – a CRM software

Chandler, Arizona, United States

• Analyzed data, metrics and used change management to figure out new internal procedures that could increase efficiency while also cutting costs• Worked directly with the owner of the firm to implement new procedures and track data through personal build reporting• Singlehandedly handled implementation and initiation of CRM software including Clio and Filevine as well as answering services such as Smith.AI, Back Office Betties, and RingCentral• Reduced overall monthly costs by about 50% through “Cash Reboot” which involved analyzing monthly cost reports, implementing more cost-effective software and reducing commitment status with several vendors• Ensured companywide software programs ran flawlessly and, if an issue arose, solely worked to repair the issue as quickly as possible

Fort Wayne, Indiana, United States

• Interact extensively with clients, co-counsel, mediators and clerks to gather and track case information• Independently managed over 40 cases at a time including legal areas of personal injury, manufacturing default, civil litigation and employment disputes• Handled scheduling of mediations and depositions as well as court hearings for two attorneys• Drafted various legal documents including, but not limited to, Motions, Complaints, Jury Demands, Discovery Requests, etc• Deadline-driven environment with minimal supervision