Shane Mansfield Email & Phone Number

• Provide 24/7 technical assistance and support to college applicants, counselors, and Common App Member institutions via online tools, telephone & video calls, and social media. As well as provide technical support for.
• Actively work on documentation and provide feedback to web-based product to help improve the system for future years and preparing Common Application members for the new application launch each year.
• Accurately and efficiently resolve all end user help requests and ensure any needed follow up activities are documented with a path for resolution outlined.
• Communicate (both verbal and written) technical concepts across internal teams and higher ed professionals at member colleges and universities, including the preparation and delivery of online training.

Educate and train schools on the Common Application membership structure, including advising them on the most effective way to set up their school-specific requirements within the application. I support 50-60 assigned member colleges and universities, Act as the primary point of contact between members and Common App staff. Conduct weekly phone check-ins.

Baltimore, Maryland Area

Use networking skills to build connections with potential customers. Deliver excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments. Great customer service skills.

Radford VA

Connect alumni, parents, and friends with Radford University and cultivate a partnership with the honored purpose of advancing higher education through philanthropy.

Radford, Virgina

• Focus on the quality of the University experience for underrepresented students through mentoring, programmatic, and leadership opportunities
• Identify diversity and inclusion opportunities for students and develop policy, services, and educational outreach to address related issues
• Create student-centered events and opportunities for the University to engage in dialogue

Education record

Activities and Societies: I am apart of the lead scholar program, which is an organization of students and we learn and develop leadership.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General