Technical Specialist
Current- Provide 24/7 technical assistance and support to college applicants, counselors, and Common App Member institutions via online tools, telephone & video calls, and social media. As well as provide technical support for.
- Actively work on documentation and provide feedback to web-based product to help improve the system for future years and preparing Common Application members for the new application launch each year.
- Accurately and efficiently resolve all end user help requests and ensure any needed follow up activities are documented with a path for resolution outlined.
- Communicate (both verbal and written) technical concepts across internal teams and higher ed professionals at member colleges and universities, including the preparation and delivery of online training.