Shane Marsh Email & Phone Number

London, United Kingdom

• Ensure smooth running of the multisite WordPress install (230+ websites). Report to the MD.• Manage the Tech team's daily activities and assist with support queries (ticketed/ email/phone), for all client managers, clients and external/third party entities as required. • Handle all complex technical cases and meet client expectations. eg: bespoke client onboarding, custom eCommerce integrations, email migrations & solution planning.• Maintain proprietary core plugins that provide enhanced functionality and/or interface the underlying web server operating system or WordPress CLI.•Overall management and planning of all resources within the company Amazon Web Services account. Ensure agreed budgets are maintained.• Administer, upgrade and maintain all servers (command line), including those running: Zimbra (mail server), BitBucket Server (GIT), Nagios, PHPMyAdmin, WordPress, Nextcloud, KVRocks and ISPCONFIG etc. Complete maintenance tasks out of hours as required.• Ensure the company has a workable disaster recovery strategy and conduct security audits.

Rickmansworth/Oxford Circus London/Burton Upon Trent

• Ensure smooth running of the Windows Server Active Directory Network (3 physical sites over VPN), maintain all VOIP and associated IT & security systems.• Maintain company websites. Oversee online bookings/product orders and respond to reviews. Answer inbound calls, booking appointments, outbound cold calling, refunds and complaints. • Maintain relationships with experience partners (Buyagift, Virgin Experiences, Groupon, Wowcher, TimeOut etc.).• Design and action marketing campaigns to bring in new business. Account and forecast income from Marketing.

Croydon, United Kingdom

Cold call agent and worked multiple outbound sales campaigns for: Kidney Research UK, IAM (Institute for Advanced Motorists) and All About Savings (Business to business utility supplier switching), Allianz Insurance and Golden Charter.

Electrical And Electronics Engineering

College of Richard Collyer, Horsham, West Sussex A Level Electronics (C) AVCE ICT (Vocational Double) (CC)

Education record

Activities and Societies: Member of the school Orchestra (Full Colour), Member of the School Choir, Peer Educator, School Prefect, IT.