Lead and inspire cross-functional agile teams of 20 developers and quality engineers, utilizing the Scrum framework to orchestrate the entire product development lifecycle.Drive backlog grooming and sprint rituals to proactively identify and address development roadblocks to maintain team momentum and prevent delays.Spearheaded the development of comprehensive feature roadmaps, breaking down high-level objectives into granular user stories with clear acceptance criteria.Created and aligned Jira and Tableau dashboards with organizational KPIs, ensuring that project management data contributed directly to the achievement of strategic goals.Collaborated with stakeholders to understand specific KPI requirements and tailored dashboards accordingly.Provide leadership and mentorship to cross-functional teams, fostering a collaborative and innovative working environment.Facilitate communication between technical and non-technical stakeholders to bridge gaps and drive shared understanding.Collaborate with stakeholders, including developers, designers, and business leaders, to gather input, address concerns, and ensure a unified understanding of product goals.Ensure user adoption of product releases through feedback sessions to continually improve development.Gather and document detailed product requirements, ensuring a deep understanding of user needs and business requirements.

Deliver technical, business-strategic expertise to ensure proper governance of data sources, models, and deliverablesCollaborated closely with business leaders to comprehend strategic imperatives and translated them into actionable governance practices for data assetsProvide guidance and mentorship to junior data engineers from reviewing conceptual designs to approving code changesSafeguarded approximately $400 million in Annual Recurring Revenue (ARR) by managing and developing a real-time customer monitoring Tableau dashboard This strategic tool detected and alerted on any statistically significant changes in platform behavior, enabling rapid response to potential issuesExecuted a strategic approach to data communicationTranslated complex analytics results into clear and compelling narratives using advanced data visualizations and storytelling techniquesDemonstrated leadership during urgent response situations, coordinating efforts across teams and making swift, informed decisions to mitigate the impact of incidents on critical business operations Orchestrated the seamless integration of data from multiple sources and systems, creating a unified and centralized repository within BigQuery Designed, developed, and maintained interactive Tableau dashboards, leveraging BigQuery as the primary data source to visualize complex datasets and provide actionable insightsEstablished efficient processes to handle structured and unstructured data, fostering comprehensive analytics

Derived actionable insights on a client base of ~50 million in ARR by analyzing customer behavior and key lifecycle moments through the generation of strategic and tactical reportsCreated and implemented churn prediction models to proactively identify at-risk customersManaged and integrated all companies’ data sources into a consolidated data warehouse via APIs and other connection typesExpanded and managed data warehouse for strategic and tactical reporting needs of executive level internal clientsCreated a data-driven customer health score to better predict client behavior, anticipating renewal or cancelation upon contract expiration Introduced automation tools and technology solutions to optimize repetitive tasks, reducing manual effort and minimizing the risk of errors within Equifax’s Support, Success, and Professional Services teamsDeveloped a comprehensive customer dashboard using JavaScript and HTML to equip 40~ internal users with the tools to address client health and pain points

Worked with Project Managers to successfully implement 30+ clients over a 6-month period onto Equifax’s ACA Management Platform (ACAMP), accounting for over 620K in annual recurring revenueAssisted clients with understanding data specifications, importing data files, reviewing import results and rectifying issues within ACAMPEfficiently configured ETL engine to transform client data into a structure that is acceptable for the processing tool to make employee healthcare eligibility determinationsUsed SQL Server Management Studio (SSMS) to diagnose issues with client data and clearly communicate necessary changesTranslated stakeholder requirements into over 25 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams

• Streamline inter-department processes through the bottom-up creation of Data Structures• Increase measurement rates through data mining and statistical programming practices via R software• Manage large data sources through R and relational databases to assist in the preparation of plan-specific and provider specific reports related to quality• Play a leadership role in Data Configuration projects from planning to inception• Conduct meetings to educate Managers and Directors on database concepts in a digestible fashion• Integrate multiple data sources to establish a data warehouse for research analysis• Produce statistical reports accompanied with data visualizations on a weekly basis and upon management request

Collaborated on a small yet robust team to efficiently solidify application features Learned Node developmentCreated jobs via NodeJs to auto-populate a MySQL database with demo dataTested application through API and Web Servers to document bugs and execute debugging processCreated and tested RESTful API endpointsSPARC is a software development company creating engaging, forward-thinking technology while putting customers, employees, partners, and the community first. People first, first, is what it all boils down to. Through putting the individual first and involving our people in the decision making process, we have created a great culture that continues to grow as an amazing competitive advantage for us.With offices in Charleston, South Carolina and Washington, D.C., SPARC provides software development services for the government and commercial sectors, and develops commercial software products for the executive leadership, human resources, green energy, analytics, and mobile markets. Learn more at www.sparcedge.com.