Shane Mcgreevy Email & Phone Number

Dublin, Dublin, Ireland

Working as part of a team in an agile environment.Building new features and fixing customer bugs.Managing shared code.Updating the Android Play Store with new versions of apps for testers.Keeping apps up to date with latest versions.Liaising with testers to ensure they can progress with their testing.

Cloud Support Engineer providing technical support to Enterprise Corporations and/or Small/Medium businessesProvide technical assistance on Citrix products to customers - via phone, email and/or remote access.Developed an on-going technical understanding of Citrix products during my time in CitrixPublish articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systemsPerform problem analysis both live on a call with the customer and when researching an issueCommunicated with other teams in Citrix such as Escalation and Licensing teams to help solve resolve customer issuesAchieved targets in relation to cases closed and documentation

Signing in deliveries when they arrive at the store.Ordering all the minerals as it is my section of the shop.A good level of customer service .Dealing with customers and handling money in the tills.

I started off my retail experience here in Costcutters. I was a sales assistant for the first 12 months then i became duty manager for the remaining time i spent there.