Pearl River Technology/Queue Manager-IT Technician – Stennis Space Ctr. December 2019 - Current • Assist in monitoring the IT Infrastructure and Service Desk ticket queues to assign to appropriate personnel. Attention to detail and the ability to work effectively under pressure while communicating to managers, team leads, and technicians to ensure that all tickets are completed correctly and within the SLA.• Performing fast and efficient network support including troubleshooting, help desk functions, and resolutions to problems on servers and workstations.• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.• Administer all IT equipment - desktop computing, Wintel machines.• Working knowledge of remote connectivity software such as Bomgar.• Provide on-site support and troubleshooting of network equipment such as printers, hardware, and software.• Perform network management to include allocating, deploying, coordinating, and monitoring of customer system.• Imaging, deployment, and repair of company assets.• Calls for incidents, scheduling of end users for new systems or asset replacement.• Deployment of IOS assets to end users.

AT&T Lineman/Installer- Bay St Louis, MS December 2014 - 2019 • Place aerial and underground copper and fiber optic cable with MTP and LC connectors as required.• Perform various jobs with copper splicing and fiber splicing.• Maintain System error logs• Generate trouble tickets to Field Tech when there is trouble in the cable that cannot be prepared. • Connect all home devices to the internet and troubleshoot system errors, address discrepancies, correct errors in data processing, update solutions to meet changing requirements and expectations.• Perform construction work such as digging holes, placing cable, air pipe and inner duct in various types of conduit systems and open excavations• Work with heavy duty power equipment and small tools in the installation, repair and maintenance of outside lines, conduit and poles.• Climb poles up to 18 feet high, climb ladders and work aloft with hand tools• Perceive differences in wire and cable colors.• Providing excellent customer service in installation repair and satellite communication. • Use experience with Windows, Linux, and networks to troubleshoot, reschedule, and rerun scans as needed.• Continue to develop and improve the compliance of the network.• Proficient in Word, Excel, Outlook, analytical, desktop application, organizational and interpersonal skills.• Work independently and organized.

R J Rogers Plumbing- Bay St Louis, MS July 2008 – December 2014• Residential, Commercial and Industrial Plumbing. • Office manager, reviewed material and labor requirements to decide what was cost beneficial. • Negotiated with suppliers to determine lowest cost consistent with quality, reliability, and ability to meet required schedules. • Reviewed proposals and negotiated contracts.• Maintained records and balanced budget.• Measure, cut, thread, assemble, install, and repair pipes, fittings, and fixtures of heating, water, and drainage systems, according to specifications and plumbing codes with attention to existing infrastructure (e.g. electrical wiring)• Clean and maintain area and equipment.• Replaced electrical receptacles, wires, switches, fixtures, and motors, using plaster or compound to patch minor holes and cracks in walls and ceilings, repairing or replacing sinks, tubs and water heaters.