Shane Mitchell Email & Phone Number

Reading, England, United Kingdom

Designing the VMO2 network as per the customer requirementEnsuring all design solutions comply with the latest Core Architecture, Engineering and Design documentationWorking with the Project Team to coordinate deployment from start to finish

Theale, United Kingdom

Executing day-to-day IT maintenance and administration Installing, configuring, testing and maintaining operating systems, application software and system management toolsDemonstrating a customer first approach, able to translate technical language and adapt approach to a sometimes non-technical audienceProviding professional, efficient, and accurate responses to anyone wishing to report a fault, problem, issue or seeking information or advice, face-to-face or over the phone / remotelyDevelopment and management of the IT budget, liaising with vendors and other IT personnelTracking the inventory of company hardware/software assetsAdhering to tight SLAs and ensuring key KPIs and customer satisfaction are met on a monthly basis, in the provision of servicesImproving system usability by executing change requests from system users. Maintaining full systems documentation and change management recordsDocumenting a structure and logical flow for certain business processes that are aligned to business and stakeholder strategies and objectivesProviding support with ISO27000 auditsSuccessfully led the Covid response including procuring and setting up equipment for all users of desktop PCs and converting the company call centre to working from home

Johannesburg Area, South Africa

Full start-up of this division with policies and operating manual, expanding the team year on year to a staff complement of 8Trained all staff members through to travel agent accreditation, focused on upskilling skills & staff development, resulting in the branch winning various company awardsPersonally managed the largest company corporate accounts which generated 60% of branch salesThrough industry knowledge, networking & contacts was able to source excellent rates for corporate group travel including airline, vehicle rental, accommodation & travel insuranceDeveloped the branch into offering domestic, regional and international travelAll aspects of travel agent’s operations – ticketing, visa’s, vouchers, exchanges, invoicing, etcExtensive reporting on sales, query resolution, forecasting on potential future problems Through extensive networking, marketing, word of mouth, sales etc – developed a database of 2 million members (from the ground up) and increased turnover YoY to over ZAR4mill