Shane Morrison Email & Phone Number

Brisbane, Queensland, Australia

Microsft 365, Azure and suite Helpdesk and Business support. Cloud based Telecommunications using Access4.

Melbourne, Australia

Employed as an Avaya Service Engineer, to provide maintenance and install services to customers around Melbourne.Key ResponsibilitiesLogical Fault finding for customer issues, requiring investigation, analysis and implementation to ensure timely issue resolution.Install Avaya IP Office for small and medium businessProvide service to customer using IP office for small to medium businesses

Melbourne, Australia

Employed as a part of the Field Services team for which the role required a great deal of flexibility to ensure that customer satisfaction was maintained. Key Responsibilities:Logical Fault finding for customer issues, requiring investigation, analysis and implementation to ensure timely issue resolution.Customer management which required relating to customers needs, scheduling, handling complaints, and managing people and projects.Work in a professional manner with a great deal of independence with great success for the business.Key Achievements:Provided dedicated resolution to customers needs when the system failed.Provided advice and technical expertise to customers requiring expansion and upgrading of their systems so there would be seemless integration.Provided installation and administration of Avaya common server, Avaya Media Servers, Media Gateways and Avaya Modular Messaging for Unified communications.Efficient in maintaining and upgrading Avaya PBX products such as media servers, gateways and its related circuit packs and media modules such as CLAN, MEDPRO, Crossfire, DS1, DS1 Media Module, E1/T1 Media Module, and Analog Media Module.

Melbourne, Australia

The role was for a basic field services technician to provide Tier1 and Tier2 level support to customers with issues with telecommunications equipment.Key Responsibilities:Logical Fault finding for customer issues, requiring investigation, analysis and implementation to ensure timely issue resolution.Provide technical expertise to replace and repair faulty telecommunications equipment.Provide installation of Telecommunications equipment for new customers. requiring new (green) site analysis, investigation and programming to ensure the customers needs are met.To have a working understanding of administration of Avaya Products like Call Management System(CMS), Application Enablement Services (AES), Session Manager(SM) and System Manager(SMGR).Key Achievements:Provided issue resolution in a timely and professional manner.Upgrade and installation of complex customer sites to ensure all telecommunication needs are met.Provided a high level of service indicated by customer resigning maintenance contracts.

An RASigs telecommunications technician provides communications, information systems, and electronic warfare support to the Army and the wider Australian Defence Force to allow command and control of deployed forces in peace, crisis and conflict on any operation anywhere in the world.Key Responsibilities:deploy communications equipment in the field. maintain equipment in Barracks environmentsatellite communicationsmicrowave radio communicationsradio communicationsbasic TDM setupcabling for Krone, cat5 and copperTop Secret security clearanceKey Achievements:Deployed overseas to East TimorAustralian Active Service MedalUN service medalADF service medal

Certificate Iv Of Electronics, Electrical, Electronics And Communications Engineering, Pass

Electrical engineering with Telecommunications

High School, Pass

Activities and Societies: Volleyball