Shane Neuser Email & Phone Number

Texas, United States

Irving, Texas, United States

I Manage all general construction job site network deployments and demobilizations on a national level. Responsible for all IT operations in Texas, Oklahoma, Louisiana and Colorado. Working with company stakeholders, analyze, develop, plan and implement technology solutions to best align with company objectives. I supervise, develop and mentor a IT support team. I foster a customer service focused culture that ensures timely, efficient and effective results. I manage procurement of IT equipment and service agreements. I assist in regional budgeting and forecasting. I manage the disaster recovery facilities including equipment upgrades and fail over testing. I ensure the region is following cyber security best practices and within federal guidelines. I document best practices, solutions, system diagrams, department procedures into a common knowledge base.

Irving, Tx

Oversee generalized IT support in a corporate environment including day-to-day support of employee’s systems in person, phone, email, field visits and remote sessions. Managed users, groups, and policies in Active Directory and SCCM. Worked in a team-based environment with a ticket-based helpdesk system. PC, Telematics and Video Conferencing setup and maintenance. Print environment set up including the use of badges with Equitrac software. Managed purchasing, distributing, and inventory of all IT assets and equipment. Mentored other technology professionals in the area.Responsible for regional projects in Texas, Oklahoma, Louisiana and Colorado; Totaling 50+ projects. Supported jobsite set ups and maintenance.

Irving, Texas, United States

Irving, Texas, United States

Arlington, Tx

Supervise 10 student workers in training other students as well as community members on 3D printing systems, laser and mill cutting, vinyl cutting, plotter printing, PC assembly, and various software and hardware packages. Installed and maintained sophisticated PC and fabrication equipment. Formulated network layout and arranged for purchase of hardware and software worth $50,000. Spearheaded purchase of two 3D printers, upgrading performance efficiency from 45% to 85%. Programming innovative system to automatically pull machine usage data for analytic reporting

Dallas/Fort Worth Area

Worked in call center to troubleshoot customer's’ technical issues with cell tower and other equipment. Acted as liaison between vendors and customers on complex issues. Had record of 29 consecutive perfect customer reviews, earning praise and attention from veteran trainers. Provided training to end users on maximizing performance of mobile devices.

Bachelor Of Science (B.S.), Information Systems

Accounting