Shane Boyd Email & Phone Number

• Provides support for both patients and providers utilizing Allegheny Health Network’s telehealth products and applications.
• Conducts software, hardware, and network testing, troubleshooting, and upgrades.
• Trains end users on the various telehealth applications and hardware throughout the organization's hospitals.
• Works closely with various teams to implement telemedicine services by provider, department, and specialty.
• Maintains and investigates any issues with the MyChart patient portal application services including 24/7 Virtual Urgent Care video visits, E-Visits, and patient messaging.

Greater Pittsburgh Area

• Maximizes profits by meeting sales goals while learning business operations and management techniques
• Facilitates and maintains scheduled services, maintenance histories, and tracking of vehicles
• Assists customers daily in the rental process in a courteous yet professional manner while delivering exceptional customer service
• Promoted to a higher volume branch and Enterprise’s corporate office
• Assists in the management of employees and daily operations including scheduling, transportation, and various shop and corporate account needs
• Maintains positive relationships with existing accounts while building relationships to acquire new business accounts

Greater Pittsburgh Area

• Facilitated the development and implementation of ongoing patient experience initiatives through the analysis of diverse data sets and collaboration with varying levels of the organization to optimize the process and.
• Utilized Press Ganey on a regular basis to create a comprehensive view of patient satisfaction scores by extracting meaningful data points and creating dashboard visualizations
• Gathered extensive patient admission, discharge and prescription information from Meditech (Medical Record System) to assist in tracking populations, enhancing current workflows and directing departmental leaders.
• Participated in patient rounding to coordinate and streamline discharge processes and tracked patient satisfaction results through the creation of an internship project portfolio

Greater Pittsburgh Area

• Served as a liaison between patients, therapists and teachers to provide appropriate learning accommodations
• Coordinated a variety of field trips for a specialty program, Camp Success, and held responsible for caring for and tracking special needs participants and reporting the events to various supervisors