Shane Boyd Email & Phone Number

• Provides support for both patients and providers utilizing Allegheny Health Network’s telehealth products and applications.• Conducts software, hardware, and network testing, troubleshooting, and upgrades.• Trains end users on the various telehealth applications and hardware throughout the organization's hospitals.• Works closely with various teams to implement telemedicine services by provider, department, and specialty.• Maintains and investigates any issues with the MyChart patient portal application services including 24/7 Virtual Urgent Care video visits, E-Visits, and patient messaging.

Greater Pittsburgh Area

• Maximizes profits by meeting sales goals while learning business operations and management techniques • Facilitates and maintains scheduled services, maintenance histories, and tracking of vehicles• Assists customers daily in the rental process in a courteous yet professional manner while delivering exceptional customer service• Promoted to a higher volume branch and Enterprise’s corporate office• Assists in the management of employees and daily operations including scheduling, transportation, and various shop and corporate account needs• Maintains positive relationships with existing accounts while building relationships to acquire new business accounts

Greater Pittsburgh Area

• Facilitated the development and implementation of ongoing patient experience initiatives through the analysis of diverse data sets and collaboration with varying levels of the organization to optimize the process and monitor results• Utilized Press Ganey on a regular basis to create a comprehensive view of patient satisfaction scores by extracting meaningful data points and creating dashboard visualizations• Gathered extensive patient admission, discharge and prescription information from Meditech (Medical Record System) to assist in tracking populations, enhancing current workflows and directing departmental leaders towards performance improvement opportunities• Participated in patient rounding to coordinate and streamline discharge processes and tracked patient satisfaction results through the creation of an internship project portfolio

Greater Pittsburgh Area

• Served as a liaison between patients, therapists and teachers to provide appropriate learning accommodations•Coordinated a variety of field trips for a specialty program, Camp Success, and held responsible for caring for and tracking special needs participants and reporting the events to various supervisors