Shane P Byers

Shane P Byers Email and Phone Number

Sr. Fleet Manager at Florida Crystals @ Florida Crystals
Shane P Byers's Location
West Palm Beach, Florida, United States, United States
Shane P Byers's Contact Details

Shane P Byers personal email

n/a
About Shane P Byers

Shane P Byers is a Sr. Fleet Manager at Florida Crystals at Florida Crystals. He possess expertise in customer service, microsoft office, operations management, microsoft excel, powerpoint and 13 more skills.

Shane P Byers's Current Company Details
Florida Crystals

Florida Crystals

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Sr. Fleet Manager at Florida Crystals
Shane P Byers Work Experience Details
  • Florida Crystals
    Sr. Fleet Manager
    Florida Crystals Oct 2022 - Present
    West Palm Beach, Fl, Us
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  • Florida Crystals
    Fleet Manager
    Florida Crystals Nov 2015 - Oct 2022
    West Palm Beach, Fl, Us
    View
  • Cnh Industrial
    Field Service Manager
    Cnh Industrial Jun 2015 - Oct 2015
    Evaluated dealer capability & develop service action plan.Evaluated dealer service personnel & training needs. Initiate action plans based on results.Evaluated warranty impact on dealer performance and customer satisfaction within the territory.Provided dealers and customers service, product and warranty training.Resolved product quality and performance issues for customers and dealers.Trained dealer service personnel on Case IH product service diagnostics, repair procedures and company processes.Ensured completion of factory issued campaigns (product recalls).Provided timely feedback to manufacturing, marketing and engineering on dealer/customer issues experienced with Case IH products.Monitored dealer compliance with company warranty policy.Made policy adjustment decisions within the territory.
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  • Cnh Industrial
    Field Service Manager
    Cnh Industrial Nov 2014 - Jun 2015
    Evaluate dealer capability & develop service action plan.Evaluate dealer service personnel & training needs. Initiate action plans based on results.Evaluate warranty impact on dealer performance and customer satisfaction within the territory.Provide dealers and customers service, product and warranty training.Resolve product quality and performance issues for customers and dealers.Train dealer service personnel on Case IH product service diagnostics, repair procedures and company processes.Ensure completion of factory issued campaigns (product recalls).Provide timely feedback to manufacturing, marketing and engineering on dealer/customer issues experienced with Case IH products.Monitor dealer compliance with company warranty policy.Make all policy adjustment decisions within the territory.
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  • Cnh Industrial
    Manager Field Service Operations- Rotational Development Program
    Cnh Industrial Sep 2013 - Oct 2014
    I was able to make the most out of my four year bachelor degree with the rotational development program. The program trained me with exceptional mechanical skills, organization skills, and interpersonal skills to be a Manager of Field Service Operations (MFSO) for Case IH. Through a comprehensive 15-month program, I learned about the company, the dealers, the systems and the products so that I can deliver the best possible support to Case IH customers. Case IH Managers of Field Service Operations use innovative and customer-oriented service approaches to grow dealer service capability to ensure best in class service, ensure product uptime and customer satisfaction and protect and grow market share.
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Shane P Byers Skills

Customer Service Microsoft Office Operations Management Microsoft Excel Powerpoint Engineering Microsoft Word Negotiation Team Building Process Improvement Troubleshooting Strategic Planning Windows Customer Satisfaction Management Public Speaking Project Management Sales Management

Shane P Byers Education Details

  • Kansas State University
    Kansas State University
    Agribusiness/Agricultural Business Operations
  • Penn State University
    Penn State University
    Off-Road Equipment & Heavy Machinery
  • Penn State University
    Penn State University
    Minor: Offroad Equipment And Heavy Machinery

Frequently Asked Questions about Shane P Byers

What company does Shane P Byers work for?

Shane P Byers works for Florida Crystals

What is Shane P Byers's role at the current company?

Shane P Byers's current role is Sr. Fleet Manager at Florida Crystals.

What is Shane P Byers's email address?

Shane P Byers's email address is sh****@****ial.com

What schools did Shane P Byers attend?

Shane P Byers attended Kansas State University, Penn State University, Penn State University.

What skills is Shane P Byers known for?

Shane P Byers has skills like Customer Service, Microsoft Office, Operations Management, Microsoft Excel, Powerpoint, Engineering, Microsoft Word, Negotiation, Team Building, Process Improvement, Troubleshooting, Strategic Planning.

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