Shane Patrick Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

As the Senior Manager, Product and Operations for Residential Mortgages Group (RMG), I own CBA's white labelled $8.5bn lending portfolio of loans. I lead a team of product and operation managers who are responsible for product design and distribution obligations, product strategy and improvements, oversight and leadership across all areas of the.

Sydney, New South Wales, Australia

As a Product Manager within the Home Buying team I own a number of customer retail products including CBA’s Extra Home Loan, Basic Variable Rate/No Fee Loans, HomePath, Staff Housing Loans and our Low Doc products. I have responsibility for product and risk management, product analysis and reviews and leading product change initiatives. I am also currently.

Sydney, Australia

As the Workforce Manager for Sydney airports my portfolio includes approximately 2000 heads across Sydney domestic and international airports with an operating budget of approx. $100m. My role is to ensure that the best possible service is provided from WFP to the business while continually looking for opportunities to improve financial, operational and.

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As the Service Delivery Manager I was responsible for ensuring that Safety Services delivered on our service commitments to our business partners within Qantas. In addition to my Service Delivery responsibilities I led a team who provided administrative functions within the Safety Services department.

Direct Channels is the operational services arm of the Commonwealth Bank operating 24/7 and taking over 100 million calls per annum as well as supporting digital channels. In my role as a Strategy and Project Manager some of my responsibilities included:­- Was responsible for developing the future strategy and roadmap for the Commonwealth Banks interactive.

As the Business Improvement Manager I have been responsible for delivering multiple improvement projects with proven success. Key responsibilities include:- Delivering and leading lean productivity projects - Coaching and training the next wave of productivity professionals - Project and change management- Risk and issue management

Sydney, Australia

Sydney, Australia

The Business Manager role for Datacom was responsible for the management and operation of Cisco’s frontline service desk for enterprise level customers as well as the Australian Government Green Office call centre. These two support services included 5 direct reports, Team Leaders, and over 120 indirect frontline staff members across international offices..

Sydney, Australia