Shane Perry Email & Phone Number

Montreal, Quebec, Ca

• Primary contact for customers, vendors and employees relating to project management and day to day office operations• Attend scheduled customer meetings for project status review and troubleshooting• Develop, support and ensure the implementation of the H&S procedure• Develop a customer database to track open and closed projects to facilitate the task of the juniorcoordinator• Responsible for basic bookkeeping (payables, receivables, payroll)• Participate in quoting projects, prepare documentation and submit to customers for approval• Configure office computers, install software and create a network (storage/printers)• Produce various administrative documents such as memos, reports, presentations

Montreal, Quebec

Customer Service/ Sales Manager Manage all aspects of a start-up B2C call center operation. Responsible for day-to-day operations of the call center. Accountable for the supervision of a staff of 120+ employees within the customer service / Sales department Attract, recruit, train and coach customer service and sales representatives as well as for supervisors Monitor and evaluate staff in accordance to set protocols and standards. Maintain effective results in a quota driven work environment. Implement two shifts to cover all time zones in North America. Oversee and execute major downsizing in 2006 (from 120+ employees down to 25). Responsible for preparing various scripts and rebuttals, depending on the product or campaign Construct,, develop and implement an in-house software/database for dialer and reporting purposes. Increase employee performance and attendance through daily mentoring, one-on-one discussions and moticational strategies.

Montreal, Quebec, Ca

Aec, Computer Programming/Programmer, General

Web Design, Web Programming

Education record