Shane Phillips Email & Phone Number

North Carolina, United States

Accounts Receivable/Payable: Efficiently managed accounts receivable payments and invoice entries, along with accounts payable invoice entries, utilizing Dynamics AX for accurate financial processing.Database Management: Conducted precise data entry within the Access database to maintain accurate records and streamline information retrieval.Financial Reporting: Prepared comprehensive month-end schedules and worked closely with the centralized accounting team to deliver accurate and timely monthly financial reports.Policy Coordination: Collaborated with remote teams to ensure strict adherence to Champion’s processes and policies, promoting consistency and compliance.Staff Supervision: Supervised, assisted, and trained office staff to deliver exceptional customer service and effectively resolve issues, fostering a supportive work environment.Customer Issue Resolution: Investigated and resolved customer issues promptly, utilizing phone and email communication in line with Champion's script to ensure customer satisfaction.Documentation Compliance: Managed vendor and subcontractor documentation, including W9s and Certificates of Insurance, to ensure compliance with regulatory requirements.Employee Records Management: Maintained and managed employee documentation with a focus on accurate recordkeeping and confidentiality.Departmental Support: Provided essential support to centralized Accounting and Human Resources departments, enhancing overall departmental efficiency.Payroll Administration: Executed local payroll responsibilities accurately and in a timely manner, ensuring all employees were compensated correctly.

Efficient Call Management: Promptly answered and returned all incoming calls, ensuring timely communication and support.Proactive Schedule Coordination: Managed and updated schedules efficiently, accommodating client and caregiver call-outs, cancellations, and rescheduling needs.Detailed Record Keeping: Maintained precise and thorough notes on all client accounts, keeping the office informed of any issues or developments.Caregiver Account Maintenance: Regularly updated caregiver accounts to reflect call-outs, ensuring accurate and up-to-date information.

Financial Oversight: Managed all financial operations, including accounts payable and bookkeeping.Payment Processing: Collected and processed payments, ensuring timely deposits and collections.Supply Management: Oversaw procurement and management of office supplies.Employee Development: Hired, mentored, and supported employees to foster a productive work environment.Communication Management: Handled all outgoing communications and mail processing.Payroll Administration: Processed payroll and managed daily financial transactions and orders.

Debts Reduction: Reduced outstanding vendor/customer debts from over $500,000 to less than $80,000 through effective communication and innovative cash flow strategies.AR/AP Management: Oversaw accounts receivable, purchase order matching, specific orders, and invoicing.Process Improvement: Implemented new methods to increase cash flow and productivity.

Claim Verification: Contacted insurance companies to verify claim status, eligibility, and member responsibility.Record Maintenance: Compiled detailed notes on member accounts and maintained accurate records.Claims Management: Managed the re-filing of claims, corrected claims, and no claims declarations.

Customer Service: Delivered exceptional customer service and assisted customers with their needs.Sales & Inventory Management: Managed sales transactions, merchandise displays, and inventory control.

Payroll & Benefits Administration: Implemented and managed company payroll and employee benefits.Policy Management: Organized court-ordered deductions, drug testing, and background check policies.Employee Onboarding: Conducted employee onboarding and training.

Payroll & Benefits Management: Managed company payroll and employee benefits.Policy Implementation: Organized court-ordered deductions, drug testing, and background check policies.Training & Development: Conducted employee onboarding and training.

Multi-Location Payroll Management: Managed payroll across three company locations and thirteen franchises.

Bachelor Of Arts, Education

Education