Shane Pienaar Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Provide estate planning services to clients, offering expert advice on estate planning matters.Collaborate with clients to develop customised estate plans based on their unique needs and goals.Successfully manage and maintain client relationships, resulting in a high level of client satisfaction.

Johannesburg Metropolitan Area

Provided comprehensive financial planning services to clients, analyzing their financial goals and developing tailored strategies to achieve them.Conducted thorough assessments of clients' current financial situations, including income, expenses, investments, and insurance coverage.Created and presented personalized financial plans, outlining recommendations for investments, retirement planning, estate planning, and risk management.Developed and maintained strong client relationships, ensuring regular communication to address their financial concerns and provide ongoing guidance.Conducted market research to stay updated on industry trends, investment products, and regulations.Collaborated with a team of financial professionals to provide comprehensive financial solutions to high-net-worth individuals and families.Stayed compliant with regulatory requirements and maintained up-to-date knowledge of industry standards and best practices.

City Of Johannesburg, Gauteng, South Africa

Oversaw the day-to-day operations of the Admin department in a large Woolworths store, ensuring smooth and efficient functioning.Led a team of 3 Administrators, providing guidance, training, and support to enhance their performance and productivity.Managed HR/ER processes, including employee scheduling, recruitment, and leave administration, ensuring compliance with company policies and procedures.Executed payroll activities, ensuring accurate and timely payment to employees while adhering to budgetary guidelines.Analyzed and reported on store financial activities, including expense control, petty cash management, budgeting, forecasting, and profit analysis.Implemented effective cost-saving measures, resulting in improved financial performance and increased profitability.Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.Conducted regular audits to ensure adherence to financial and administrative policies.Maintained strong relationships with vendors and suppliers, negotiating favorable terms and resolving any issues that arose.Assisted in the development and implementation of store policies and procedures to improve overall operational effectiveness

Johannesburg, Gauteng, South Africa

Managed the day-to-day operations of multiple departments within a Woolworths store, ensuring seamless functioning and excellent customer service.Oversaw the performance management of a large team, providing ongoing coaching, training, and development to enhance their skills and productivity.Played a key role in employment relations, conducting and investigating disciplinary inquiries to maintain a fair and compliant work environment.Actively participated in the recruitment and selection process, assisting with candidate evaluation and facilitating the orientation of new employees.Contributed as a member of the divisional Employment Equity Diversity Committee, attending quarterly meetings to discuss BEE transformation targets and action plans.Led a team of 8 supervisors, providing guidance and support to ensure efficient operations and achievement of departmental goals.Successfully managed perishable and wine departments, including inventory control, ordering, and merchandising, resulting in optimal product availability and sales.Collaborated with cross-functional teams to implement strategies for improving customer experience, optimizing store layout, and enhancing product presentation.Proactively addressed customer inquiries and complaints, resolving issues promptly to ensure customer satisfaction and loyalty.Completed a BCom Honours in Industrial and Organisational Psychology during this tenure, further developing skills in employee management and organizational behavior.

Bloemfontein, Free State, South Africa

Played a key role in the day-to-day running of the Customer Services and Operations departments in a small retail store, ensuring seamless operations and exceptional customer service.Led a team of 3 Pay Point Controllers and 10 Till Operators, fostering a culture of service excellence and consistently exceeding 90% customer satisfaction KPIs.Conducted performance reviews, providing feedback, coaching, and support to team members to enhance their skills and drive continuous improvement.Proactively handled disciplinary inquiries, ensuring fair and consistent enforcement of policies and procedures.Actively participated in the recruitment and training process for the new store, ensuring the selection of competent staff and facilitating their smooth integration into the team.Successfully managed the training of staff members, equipping them with the necessary skills and knowledge to deliver outstanding customer service.Exceeded budgetary targets on an ongoing basis, demonstrating strong financial acumen and contributing to the store's profitability.Maintained a high level of operational efficiency by optimizing processes, managing inventory, and minimizing operational costs.Collaborated with cross-functional teams to implement initiatives aimed at improving overall customer experience and optimizing store performance.Achieved exceptional results and consistently delivered beyond expectations, contributing to the overall success and growth of the store.Concurrently completed a BA degree at the University of the Free State, further developing knowledge and skills in business management.

Bloemfontein, Free State, South Africa

Managed till processes, procedures, and staff in the Customer Services Department, ensuring smooth and efficient operations.Led a team of till operators, providing coaching, training, and guidance to enhance their performance and customer service skills.Oversaw the day-to-day processing of customer inquiries related to financial products, including credit cards, visa cards, and personal loans.Ensured adherence to company policies and procedures while handling customer transactions accurately and efficiently.Collaborated with cross-functional teams to resolve customer concerns and provide prompt and satisfactory resolutions.Assisted in training and onboarding temporary staff, ensuring their understanding of till processes and procedures.Implemented effective cash handling procedures and security measures to minimize errors and prevent fraud.Maintained a high level of accuracy in balancing cash registers and reconciling cash at the end of each shift.Actively contributed to improving customer satisfaction by delivering excellent service and addressing customer feedback.Stayed updated on product knowledge and promotions to provide accurate information and promote upselling opportunities

Bloemfontein, Free State, South Africa

Collaborated with the administration team to ensure the smooth functioning of the HR and Finance functions in a large retail store.Managed the collation and submission of all HR paperwork and new contracts, ensuring compliance with company policies and legal requirements.Assisted in the onboarding, orientation, and training of new employees, facilitating their seamless integration into the organization.Actively participated in disciplinary inquiries as a minute taker, maintaining accurate records and supporting fair and consistent outcomes.Handled termination paperwork and processes, ensuring compliance with relevant regulations and internal procedures.Managed payroll operations, overseeing the accurate and timely processing of employee salaries and ensuring adherence to budgeted hours.Worked closely with staff schedules, coordinating and optimizing shift allocations to meet operational requirements while maintaining efficiency and cost control.Investigated and resolved payroll issues promptly, ensuring accurate calculations and addressing any discrepancies or concerns.Managed petty cash, ensuring proper handling, record-keeping, and reconciliation in accordance with company guidelines.Assisted in financial reporting, filing, and maintaining in-store financial records to support effective financial management.Maintained comprehensive and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations.

Bloemfontein

Postgraduate Diploma, Financial Planning

Bcom Honour'S, Industrial And Organizational Psychology

B.A., General

Education record

Certificate, Re5