Shane Rivette Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Global Practice Ownership: As the owner of the Solutions Architecture practice on a global scale, I'm leading the charge in shaping and executing our architectural strategy to align with organizational goals and industry standards.KPI Establishment and Reporting: I've established robust key performance indicators (KPIs) for our Solutions Architecture service and implemented comprehensive reporting mechanisms to track and evaluate departmental performance against these metrics.Process Development: Building on my expertise, I've developed and implemented streamlined processes to support both pre and post-sales discovery, ensuring seamless integration between architectural solutions and client requirements.Solution-Driven Consulting: Collaborating closely with Enterprise eCommerce brands, I'm delivering tailored consulting services driven by innovative solutions that address their unique challenges and drive sustainable growth.

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas Area

As a technical account manager I work with Fortune 500 merchants to develop functional specification documents to maintain clarity of their technical ecosystem, and consistently analyzing areas for improvement and improved efficiency, work with engineering to ensure that business use cases and technical requirements are being solved and supporting merchant's development teams in building on BigCommerce.

Austin, Texas Area

I began my role on the Professional Services team as an Enterprise account manager and was promoted to a Senior role in under a year. As an Enterprise Account Manager I am responsible for managing $145 million in annual revenue across approximately 45+ accounts. My book of business currently ranges from SMB merchants to Fortune 100 companies.Some of my duties include collaborating with client executives & stakeholders to execute strategies, provide timely updates on critical milestones in addition to managing project timelines and ensuring business requirements are accounted for within project scopes. I established a consistent and recurring communication cadences with clients. I act as the client’s advocate in coordinating the involvement of BigCommerce resources, including support, product, engineering, as well as executive leadership. I worked with product and engineering teams to advocate for platform improvements and feature requests based on client requests and business needs. I act as an advisor for my clients when in need of solutions such as applications, Design and Solution partners, Systems Integrators, as well as providing consistent updates on upcoming platform improvements such as features, functionality and BETA programs specific to the client’s business requirements and objectives. I worked with internal stakeholders developing team process and procedures, forecasting team growth and additional roles, as well as mentoring new teammates to ensure their success.

Austin, Texas Area

As a technical support representative I was responsible for providing outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment.I worked with client's to develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of the BigCommerce brand. I communicated with the management team and developers to improve product functionality and resolve platform issues. I was responsbile for ensuring that client's were aware of best practices to equip them with the knowledge to be as successful as possible on the platform.As a Billing lead I was responsible for answering any questions that client's had around their account's billing cycle or our terms of service. I was responsible for approving or denying refund or credit requests. Worked with management as one of the key contributors in developing a fraud prevention process that saved the company over $100k in the first 6 months.

Houston, Texas Area

As a Food and Beverage manager I was directly responsible for assisting the Service Director in overseeing day-to-day operations including casual, fine dining, private events, and bartending operations.I was responsible for supervising set-ups, breakdowns, staffing levels and quality of service while maintaining Food and Beverage financial goals.I was also responsible for coordinating with the Member Relations Director, the Private Events Director, and the event host to ensure that all events are well organized and that the expectations of the Member and host are exceeded.

Tyler, Texas Area

As the Service Director I was responsible for overseeing all food service within the club, including the daily operation of a la carte dining and banquet services. They manage the hiring, training, and development of all front of the house food service employee partners. Iwas an advocate and ambassador of exceptional service and understanding the critical role that Membership and exceeding expectations plays in the success of the operation.I was responsible for ensuring that all mandated training programs were implemented as well as full compliance with corporate purchasing procedures.I was responsible for creating an annual financial budget and achieving these goals through proper forecasting, cost controls, labor management, and revenue generating programs.

Austin, Texas Area

Creative video specialist for independent record label artists. As a producer I was responsible for recruiting team members for production, scouting and securing shooting locations, on set operations, and artist relationship management.

Political Science And Government

Radio And Television