We help our clients to transform their customer experience by connecting the entire customer journey with analytics and giving you the insights that you need to take action and drive positive outcomes.Our software has been designed and architected by seasoned customer service professionals, so you not only get a technically excellent solution but one that has been built from the ground up by Contact Centre experts.Our cloud-based software solutions deliver actionable intelligence to improve customer experience. While purpose-built for the Contact Centre, our software is equally at home in any business that services high volumes of consumers via voice and digital channels, like Help Desks and inside sales teams.We enable you to analyse voice using a Behavioural and Emotional Analytics Tool – an outcome-based voice analytics platform. This helps our clients understand what their customers are really thinking and feeling.Reduced regulatory risk, lowered operational costs and consistently improved customer service through analysis of interactions based on a range of language and behavioural indicators

CallScripter is the complete contact centre scripting front-end software solution. Our advanced application has been developed to enable organisations from any industry to streamline customer service operations, reduce cost and improve efficiency and customer experience journey via all touch points. The rapid set-up, handling and reporting of sophisticated inbound and outbound campaigns are controlled via one easy-to-use and highly-configurable interface platform. Based upon Microsoft standards, CallScripter’s open architecture allows for easy integration into third party complimentary applications and has the flexibility to be either on-premise or cloud-based solution.

Our team of technology empowered people combine experience and intelligence with cutting-edge digital tools to drive increased revenues, reductions in operational cost and measurable improvements to customer satisfaction, retention and loyalty for our clients.

Solution sales of an award winning SAAS Telephony platform that is almost completely customisable to meet the functions and requirements of the business by leveraging Cloud Computing to deliver tier 1 communication and contact centre capability to organisations of any size, in any location. This involves a consultative sell by engaging with Key DM’s to sell the services and products of the company , firstly by understanding the business requirements both present and future based. Reporting directly to the CEO of the company. • C-level networking• Presentation and online demos • Exhibition work

To manage and administer the network and all devices attached under direction of IT manager.• IP/VOIP Networking (Multisite)• Cloud Technologies i.e. Office 365, SharePoint, MS Dynamics CRM online, RDS• Sever administration, SQL, 2008r2, 2012, Active Directory, Security etc.• Completed roll outs of Lync, windows7, SCCM, Cirrus, etc.• Written and delivered IT System training to all staff

Management of sales ledger, monthly invoicing of over 500 customer, credit control, business partner commissions and procurement of overhead purchases. • Sale invoice improvements adding 1.5% monthly profit to the bottom line • Improved credit control collects and maintained a 0.054% of bad debt• Procurement of overhead purchases adding 5.3% profit to the bottom line• Exposure to company restructures, mergers and acquisitions• Exposure to high level business strategy