S.Schilling Consulting is a business and technology consulting company focused on organizations that require a high level of professionalism and expertise for their telecommunications and technology needs. We offer practical nonbiased services.S.Schilling offers a breadth of technical consulting and business services, including business planning, cyber security assessments, infrastructure planning, systems planning, and dev ops.

I deliver business growth and profitability by driving operational excellence across Logix’s enterprise-only voice & data network. Leading nearly half of the company’s workforce, I direct vision, strategy, and key initiatives aligned with overall business goals. To maximize revenue generation, I spearhead the full product lifecycle and oversee a multimillion-dollar annual CAPEX budget. Orchestrated integration of all technology hardware, software, and groups as key team member of major acquisition (2018), doubling company size and contributing to doubling of overall fiber network in four years. Optimized Logix data services via restructuring, enabling market-leading speed and services to enhance customer satisfaction and retention. Captured $10M+ in YOY annualized cost savings after building and supervising team responsible for identifying and eliminating third-party expenses.

Selected by investors to champion business turnaround, transforming underperforming organization to a market leader in data, voice video, and data speed. Co-directed management transition from prior equity partners to Grande, guiding four-member team to recapitalize and restructure 750-member company.Led successful, compliant operations across Grande’s network and IT systems delivering voice, video, and data services to residential and commercial customers. Owned up to $90M annual CAPEX budget.Streamlined headcount after reorganizing all technical teams to include corporate IT, billing platforms, customer messaging, and communications infrastructure, call center technologies, and field operations. Select AchievementsPropelled company from negative cash flow to profitability by selling non-strategic assets, paying back original investment by year two. Envisioned and executed launch of 1G fiber services to 5K+ customers in Austin and San Antonio in four months, including developing financial model and gaining investor buy-in; Grande was first company in those markets to offer fiber service, beating Google and AT&T. Advanced opportunity pipeline through new market penetration; oversaw $20M in construction projects, driving 40K new customers in two years across Corpus Christie, Waco, and Odessa.Maximized revenue growth by launching new products such as digital phone service, video on demand, next-generation video service with TIVO, and DOCSIS 3 data services. Enhanced network capacity and built next generation network (IP backbone).

Appointed to oversee all Atlantic Broadband properties, including newly acquired Charter Communications properties; directed high speed data, phone, and video networks serving 300K+ customers throughout the East Coast.Steered 24-member team through merger and cultural changes while ensuring retention of high performers.Drove profitability by managing ~$15M annual CAPEX budget and ~$3M expense budget.Provided integral leadership on technology team with focus on call center technology. Consolidated and enhanced 24/7 call centers with ~200 unionized employees by executing skills-based routing systems, online payments, IVR, disaster recovery processes, and remote work capabilities.Select AchievementsSpearheaded optimizations to increase uptime while reducing outages, thereby improving customer satisfaction. Efforts across tenure contributed to company growth from zero to 300K customers.Significantly reduced risk company-wide as member of SOX-compliance team. Defined and implemented corporate phone/email standards, stringent security standards, and an entire IT security infrastructure including encrypting all data on company laptops. Expanded company footprint by directing $500K in new technology implementation in four markets.