Shane Serrant Email & Phone Number

Alternative Systems is the trusted computer support for businesses throughout DC, Maryland, and Virginia– Let us help you today! Maybe you’re concerned with the current rising costs of your IT services, or maybe you are just running short on time because of your expanding business and need to hand over the reins of some services to someone else. Whatever your reason, we can help you with quality IT services today.Your business can save money and time today with our managed services, network solutions, IT support and more.-Responsible for the strategic and operational plan to align with company goals and mission. -Developed and implemented security compliance solutions for healthcare practices and small/medium sized businesses. Services include managed IT services, cyber security services, backup and disaster recovery, virtualization services, and risk assessments. - Manage and develop a team of 15 technical assistance providers and office staff.- Design, implement, and train on best practices for cybersecurity including security awareness, breach prevention testing, securing internet, next-gen device protection, network security audit, and ensuring HIPAA compliance. - Attend networking and engagement within the dental industry and provide awareness and education to healthcare providers about security and compliance solutions for their IT network. - Provide continuing education and professional development opportunities for team members to continuously grow in industry knowledge and awareness.

Rockville, Md, Us

-Strategically planned the annual IT operational plan to align with the organization’s strategic plan to insure company goals were met and technology projects were delivered on time.-Developed and implemented security and compliance solutions for PHI, HIPAA and HITRUST.-Improved operations and reduced costs by overseeing a $3M annual operating and capital budget, including forecasting and asset management. Simultaneously oversee organization’s complete technical function.-Slashed overhead costs by 5% annually by creating new policies, upgrading to proven technology, and implementing new efficiencies across several departments. Implemented and managed VMware ESXi & Horizon infrastructure environments. -Demonstrated strong project management skills by successfully leading Microsoft SharePoint and a custom .Net application to process Patient Grant transactions with a SQL backend and numerous additional technology updates to accounting procedures and systems.-Improved performance, productivity, and operations by overseeing the entire IT department staff with core functions of Helpdesk, Desktop Support, Network Administration, App Development, Security Compliance, Disaster Recovery, and Audit Compliance. Assessed IT personnel, including developing job descriptions and performance evaluations, supervision, and implementing improvement efforts which in turn provided an average tenure rate of 5+ years within IT.-Improved accountability by creating a transparent environment that emphasized end-user involvement and implementing systems for enhanced productivity, providing superior metrics, and significant technology upgrades to increase efficiencies.-Increased revenue by rebuilding the mission critical application used by the organization to improve performance, implement ease of use, and visual reporting for both internal and external stakeholders. Managing the app development process and vendor relationships to ensure goals are met and enhancements delivered timely.

Valencia, Es

- Maintained a high-performance, high-availability and secured IT environment by establishing metrics, key performance indicators and service level agreements.- Cultivated a team-oriented, problem-solving culture focused on delivering quality solutions that facilitate business success throughout the organization.- Implemented and managed high availability protocols for mission critical applications and an all new Disaster Recovery plan that was fully tested successfully for 4 years in a row.- Established and enforced IT standards, new procedures and policies to ensure consistency, reliability and compliance.- Improved performance, productivity, and operations by successfully implementing new backup and recovery procedures, maintaining good cost-efficient relationships with our IT vendors and suppliers. - Lead systems development by leading Application Development team to design a custom application to capture on-line course registration. Lead implementation of Microsoft Dynamics GP.- Strong Knowledge in Microsoft Exchange, VMware vSphere, Cisco & Mitel phone systems, Active Directory and various Firewall solutions including (Dell/SonicWall, Cisco and WatchGuard). Administered several technical classes for staff by utilizing my strong communication skills and ability to adapt communication to a specific audience.