• Lead projects involving data analysis, extraction, and clean-up using Excel VBA/formulas• Issue client invoices using SAP based on information obtained from Salesforce• Assist customers via email/calls regarding annual billing for subscriptions• Assist new customers with initial subscription setups, and forecasted expected annual payments• Update the sales database to ensure that customers are billed accurately via Bombardier portal• Train and support new employees including interns and full-time employees• Created and updated “How-To” guides to ensure that all employees follow the same process