Results-driven and customer-focused, with a proven track record in managing repair hubs, providing exceptional customer service, and driving sales performance. Former Repairs Hub Manager and Customer Service Agent at Vodacom Cresta, enhancing customer satisfaction and operational efficiency. Transitioned to Samsung as a remote Sales Agent, successfully generating over R2 million in sales and managing marketing materials for retail stores. Now an independent real estate professional at Keller Williams Advance, delivering outstanding property sales and business operations expertise.
Browns Jewellers
View- Website:
- brownsjewellers.com
- Employees:
- 377
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Brand AmbassadorBrowns JewellersGauteng, South Africa
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Real Estate AgentKeller Williams Realty, Inc. Jan 2023 - PresentCity Of Johannesburg, Gauteng, South Africa• Conducted cold calls to potential clients to gauge interest in selling their properties.• Travelled to clients' locations to evaluate and appraise properties.• Listed properties for sale and managed the sales process.• Provided market analysis and valuation reports to clients.• Decided to leave the business due to the financial risk of inconsistent income. -
Remote Product Consultant / Sales & OperationsSamsung Electronics Apr 2021 - Nov 2023Sandton• Oversaw multiple telecommunications stores, ensuring adequate stock levels and up-to-date branding.• Conducted product training and distributed promotional items to store managers and staff.• Provided technical assistance to clients with electronic or software issues on Samsung devices.• Maintained comprehensive knowledge of product pricing and specifications to assist customers effectively.• Reported weekly stock levels and sales data to the head office, ensuring accurate and timely information flow. -
Repairs Hub Manager At VodacomVodacom Dec 2019 - Apr 2021Gauteng, South Africa• Managed the intake and processing of cell phones for repair, both under warranty and out-of-warranty.• Coordinated with the Repair Centre to ensure timely updates and repairs, meeting client expectations.• Handled insurance claims for Vodacom-insured devices, processing claims and facilitating replacements or repairs.• Assisted sales consultants with customer queries regarding contracts, utilizing four different systems to resolve issues.• Liaised with Vodacom Headquarters to address complex customer issues and system changes
Shane Thomas Education Details
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Hoerskool Florida
Frequently Asked Questions about Shane Thomas
What company does Shane Thomas work for?
Shane Thomas works for Browns Jewellers
What is Shane Thomas's role at the current company?
Shane Thomas's current role is Brand Ambassador.
What schools did Shane Thomas attend?
Shane Thomas attended Hoerskool Florida.
Who are Shane Thomas's colleagues?
Shane Thomas's colleagues are Annelize Hartley, Claire Nel, Nicola Oosthuizen, Normally Nkosi, Monique Exley, Jolanda Jonck, Justin Peterson.
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Shane Thomas
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