Shane Tully Email & Phone Number

Cork, Ie

Cork, County Cork, Ireland

Partner operations support role driving the growth of Apple first party services including Apple Music, Apple TV+ and Apple Fitness+.

Dublin City, County Dublin, Ireland

Consultant within Business Risk Services and IT Risk Advisory.Worked in multiple sectors including Banking, Health, Insurance and Technology.Areas of work included:Governance, Compliance and Regulatory solutions that support national and international clients in growing and protecting the inherent value of their businesses.AML risk reporting.Performing and documenting IT General Controls testing and SOC reporting for both External and Internal clients.Facilitated client engagements working directly with clients to lead walkthroughs and collect evidences.IT Security reviews and reporting in accordance with ISO27001.

County Cork, Ireland

Interacting with customers to determine what products best suit their needs.Learnt how to set up contracts for customers.Consistently delivered a first class experience to all customers. Regularly researched new products and services to build knowledge to be able to advise customers accordingly.Achieved and regularly exceeded individual sales targets set by the business on a weekly, monthly and quarterly basis.

Cork, Munster, Ireland

Driving service transformation using a service design approach. The Service rePublic team are responsible for the online customer experience portal www.yourcouncil.ie and for the development of digital services in Cork County Council. Working with citizens, senior management, staff and elected members in designing and building online services.Learnt to use internal form building platform to digitalise existing processes.Liaised with different internal project stakeholders throughout project creations and implementations.

Greater San Diego Area

Worked in a souvenir store during busy summer period.Engaged with colleagues and customers from different backgrounds providing me with an invaluable cultural experience.Operated cash register as well as helped customers on shop floor.

County Cork, Ireland

Worked in a children's play area.Supervised slides and ran soccer birthday parties.Assisted in the kitchen.

County Cork, Ireland

Worked on shop floor as well as checkouts.Main responsibilities included:Help to ensure products and services are available for customers at all timesHandle all products with care to maintain quality and ensure they reach the customer in the best conditionEnsure all products have correct barcodes and that fresh produce has correct country of origin labelsHandle customer queries with knowledge of products and providing natural customer service.

County Cork, Ireland

Shop floor assistant.Duties included:Maintaining stock levels at all timesAssisting customersKeep the shop floor and back areas clean and tidy at all times.

Master Of Science - Ms, Ba Strategic Innovation Management

Activities and Societies: ACLO Think-tank Committee.Focus area - Digital Business. Thesis Topic - Competing in Platform Markets: The Power.

Professional Diploma, Leadership & Management, Distinction

Bachelor'S Degree, Business Information Systems, Second Class Honours Grade 1

Business Information Systems is a comprehensive blend of business and technology subjects that equips students with the skills.