Technical Writer-Illustrator-Editor
Standard-Knapp manufactures secondary packaging equipment. Primary packaging puts the product into the retail container. Secondary packaging places the retail containers into cases.• Created, edited, and disseminated system technical manuals using blueprints, engineering drawings, and subject matter experts.• Responsible for all customer-intended technical documentation relating to our systems.• Created all internal procedures and instructions for the position of Technical Writer. • Created training materials for use by service engineers in training customer employees.• Created an all-digital system for monitoring various aspects of the job and ensuring accuracy.• Created and maintained a digital document and image repository.• Also responsible for marketing materials, customer support, travel services, safety labeling, creating training content, and service engineer support. • Created safety labels for industrial equipment using ANSI and OSHA standards.• I did this while processing 25% of all spare parts quotes and orders.