Shane Vines Email & Phone Number

Chester, Sc, Us

• Investigate alerts in Elastic• Perform investigations on devices in Cylance• Perform investigations on devices in SentinalOne• Setup endpoint accounts in Mimecast• Review held messages within Mimecast and released to endpoint customers if they were validor reject if they were malicious• Create exclusions (whitelisting) within Cylance and SentinalOne per customer request based onfile path, sha or certification.• Added files, urls and ip addresses to block (blacklist) list as requested by customer• Worked in office, remote and on call/weekends• Phone support for customers calling in or calling out to verify alerts that were triggered in Elastic

• Generate required/needed Tickets inside of Freshdesk• Work Tickets inside the Freshdesk System• Generate and Work Tasks Assigned inside of Asana• Assisting Infrastructure with tasks onsite the Corporate office• Working with Users inside the Corporate Office and Remote Users• Traveling to other office sites to take office layout pictures and network room(s)• Work in Cofense Triage to review reported emails for phishing attempts• Create Rules and Recipes within Cofense Triage • Create Responses inside of Cofense Triage for responses to reported emails• Work in Falcon Crowdstrike to review sensor reports• Configured and installed Falcon Crowdstrike Sensor onto Mac devices

Charlotte, North Carolina Area

• Generate required/needed Tickets inside of Freshdesk • Work Tickets inside the Freshdesk System• Generate and Work Tasks Assigned inside of Asana• Break-Fix• Re-image Returned Computers• Decommission Retired devices and scheduled donation pickups• Assisting Infrastructure with tasks onsite the Corporate office• Upgrading Hardware inside of computers• Testing Computers Accessories and Software before deployment• Working with Users inside the Corporate Office and Remote Users• Office Printer Break-Fix• Printer Cloud• Inventory, Order and Restock IT equipment as needed• Onboarding New Hires – Ordering, Shipping, Configuring Equipment and Tracking• New Hire Setup Process – Ensuring Users new computer setup is working and verifying they are able to access what they need day 1• Credential Account Setups• Active Directory Management to locate Users, Reset Users Passwords, Unlock Accounts and Add/Remove Service Folder Groups• Upgrading and Testing Corporate Meeting Rooms with new TV, Webcam, Speaker and Audio setup. • Mapping Drivers for User Accessibility• Bitlocker Key Encryption• Managed multiple IT related projects

Fort Mill, South Carolina

· Created Incident tickets with ConnectNow Ticket System· Re-imaging Computers· McAfee Encryption on laptops· Break Fix· Active Directory Management to locate Users, Reset Users Passwords, Unlock Accounts and Add/Remove Service Folder Groups· Reset Users Virtual Citrix sessions using Director · Using Console Administration to unlock PatientPlus accounts and granting access· Mapping Drives for User Accessibility· Reconfigure Wyse Terminals· Troubleshoot and Diagnose Wyse Terminals, Laptops and Avaya phones

Fort Mill South Carolina

· Set up desktops and laptops in different office environments for AR end users· Asset tagging· Set up, configure, and add all hardware· The use of Remote Desktop to assist users with issues that may arise· The use of Active Directory to locate users identification number, check for active/disabled accounts and reset passwords.· Update software and configure Wyse Terminals

Fort Mill, South Carolina

• Fixed errors that may occur during the receiving process• Trained new associates on company procedures and policies• Maintained, monitored and lead a full staff of receivers and forklift drivers• Ensured process and procedures are followed per department and company policies• Communicated and coordinated with other departments on inbound orders• Performed interviews to hire and train new employees

Fort Mill, South Carolina

• Scheduled inbound shipments of products coming into the warehouse• Built batches for BOL's, for inbound shipments• Unloaded packages received into the receiving department• Operated excel spreadsheet to schedule future inbound orders• Scanned and filed BOL's for daily shipments• Organized trailer loads to bay doors and the order they will be unloaded

Mt Pleasant, South Carolina

• Knowledge based on different types of tea (Green, White, Oolong, Black and Herbal).• Introduced customer's to various types of tea and the benefits of each type of tea.• Received in new and/or replenished stock items.• Inspected received items for any damages that may have been caused during shipping.• General knowledge of products carried by the company.• Knowledge and practice of "Upselling"

Charleston, South Carolina

• Received and validated/inspected standard kits delivered by XPO.• Staged and issued standards kits to production.• Accessed MIC build lists to view and verify production bar chart kits for the day.• Fork lift operations to prep galleys, pylons, fairings, seats, flaps, slats and hydro packs.• Communicated with SCA, MOA and Production on kit status/orders. Communicate with Quality team ifany concerns are found during the receiving validation.• Functioned as a temporary lead as required

Charleston, South Carolina

• Performed wiring inspections in Pos 1, Pos 2, Pos 3 and Pos 4 in Final Assembly, 88-30.• Performed inspections on interior installations in Pos 3 and Pos 4 in Final Assembly, 88-30.• Performed structure and system inspections in cell 297 in 88-19, Aft Body and 88-20, Mid Body.• Performed wire repair inspections in Final Assembly, 88-30, Mid Body, 88-20 and Aft Body, 88-19.• Performed wiring inspections in 88-19, Aft Body and 88-20, Mid Body.• Performed wiring ODA shakes on the flight line.• Performed customer prep inspections in Final Assembly, 88-30, Mid Body, 88-20 and Aft Body, 88-19.• Functioned as a temporary lead as required