I oversee Customer Success, Customer Implementation and Customer Support teams reporting directly to the CEO.

Core Focus: Appointed as a key leader responsible for the partnership between Zipwhip/Twilio teams and process alignment during the depreciation of the Zipwhip software after the acquisition by Twilio. - Project lead, Zipwhip software shutdown and customer migration, solidified partnerships with industry leaders and former competitors to provide 15,000+ Zipwhip customers with an alternative software. Resulted in millions of dollars of revenue secured by both Twilio and our preferred partners through connected internal teams, identified and solved migration challenges, built and documented processes for impacted teams, and the development of robust communication plans.- Elected as Impact Lead, provided opportunities for Seattle area Twilio employees to give back to their community through donations and volunteering.

Core Focus: Advanced in increasing responsibility, culminating in a key leadership role to provide thought leadership and structured process to client relationships throughout the customer lifecycle. Served as an advisor for product, operational, and strategic decisions. Managed and mentored a team of 14 managers and individual contributors, supporting clients in the Mid-Market and Enterprise space. - Increased Net Revenue Retention 21% in 3 years by designing onboarding structure and strategic client communication plans to drive adoption, customer spend, and renewals- Project lead on the design, strategy, and build of Gainsight, Zipwhip's first client management software; enabled a strategic approach to portfolio management with robust health scores, alerts, calls to action, automated emails, and playbooks, with flexibility by customer segment. - Awarded by senior leadership w/ DIRECT values award for lead role.- Drove 25% of all inside sales growth through upleveling business acumen focused on: executive conversations, understanding customer initiatives, creating KPIs based on customer needs and value-based selling. - Zero unwanted employee attrition over 3 years, achieved by focusing on individual career paths while fostering a culture of inclusion, empowerment, and shared wins. - Developed digital engagement/tech touch strategy based on customer lifecycle touch points for SMB and Mid-Market customer base; designed both proactive and reactive communication while leveraging Salesforce, Gainsight and customer health scores.- Led the cross functional initiative to design and implement a paid "pilot" program to better support Mid-Market and Enterprise customers through onboarding and successful conversion; structured roles and responsibilities from presale into active management.- Migrated Success managed customers to annual contracts, moving from 2% of client base on an annual contract in to 42%.

- Top CSM managed a book of business of 100+ Mid-Market clients valued at $1.3M ARR.- Developed workflow resource center and centralized repository of vertical use cases and client workflows. Preparing Sales, Implementation, and Success teams to better aid clients while creating a knowledge sharing culture amongst the team. - Founding member of the Zipwhip Volunteer Committee, to plan and execute monthly companywide volunteer opportunities and support community-based initiatives.

Zipwhip cloud texting powers over 300 million messages each month. As an Account Executive, I am responsible for managing a sales pipeline from initial contact, discovery call, product demo, and post-sale account management. - Attained top 10 salesperson for Q1 of 2018 with an average monthly attainment of 170%.- Recognized with the April 2018 “Grinder Award” for my hard work and dedication.- Developed new finance verticals from the ground up, training and coaching additional team members on the nuances of the industries to help facilitate sales goals.- Adapted brand marketing and sales collateral to introduce texting to new markets while addressing industry specific legal and compliance concerns.

• Created images for stock use in print and digital media.• Adhered to brand identity and stock imagery requirements.• Took direction from editorial team on changing market demands and adjusted photography submissions as needed

Responsible for providing creative leadership to clients and employees while clearly executing projects to their specifications. My documentary work focused on human rights, environmental challenges, momentous life events and more. Winning over 30 awards and showcased in over 100 publications worldwide.