-Ensuring IT strategy is aligned with the business strategy, supporting organizational goals and maximizing value.- Serves as advisory for pre-sales activities around integrations areas as needed.-overseeing Cloud team supporting Various clouds and point of contact for all issues related to AZURE and GCP- Managing the distribution of 50,000 Chromebooks throughout Baltimore City- Implementing comprehensive cybersecurity measures and procedures ( EDR / Network Security)- Overseeing Helpdesk, Desktop Engineering, Web / Application Dev teams-Responsible for supporting end users externally through community based digital equity initiatives and interfacing with community partners.- Implementing new procurement Processes for hardware and software across all 22+ Pratt Locations-Lead the setup and administration of users, collaborating closely with business units to define roles, access levels, and security measures on Microsoft Azure- Assist engineering efforts for building tools including feature evaluation, feature selection, automation of tasks, visualization and integration.

-Managing support for all 22 branches located across Baltimore city-Overseeing the Help desk and Desktop Engineering Teams-Solarwinds Deployment and Support-Project management for Azure and office 365 migration-Google Apps Administration-Partnering with AV team on event space revisions and support-working with other city Agencies on common goals and projects-Overseeing Hardware and Software Deployments- Staff and Community IT training- Architectural and building renovation planning- Collaborating with cross functional teams on State & Federal Grants

- Strategic IT Oversight: Leading IT operations across all 5 locations of Chesapeake Beverage and Mitchell Distributing.- Support Management:Directing a team that delivers high-quality IT support through in-person, phone, and email channels for over 500 users across multiple locations.- Budget Oversight: Managing the annual IT budget to ensure effective allocation of resources.- Infrastructure Development: Overseeing infrastructure setup and buildout for new facilities.- Vendor Relations: Cultivating and maintaining relationships with technology vendors.- Inventory Management: Keeping an accurate and up-to-date inventory of all computer hardware.- Network Maintenance: Ensuring network reliability through regular backups, virus protection, and updates to both software and hardware.- Technology Upgrades and Relocation: Managing technology upgrades and overseeing facility relocations.- Unifi Installation: Installing and configuring Unifi access points and switches to optimize network performance.- Cloud Management: Establishing Azure Cloud presence and integrating with on-premises systems; overseeing cloud storage solutions and driver/sales cloud systems.- Server Administration: Administering Windows 2008 and 2012 servers to ensure stability and performance.- Google Apps Administration:Creating and managing email accounts and groups within Google Apps.- Device Management: Handling mobile device management for 300 user tablets and managing 150 laptops and desktops.

• Network support for Dental offices, and small businesses • Client onboarding and site surveying- installing new firewalls for New and existing clients. Creating VLAN’s for public and private networks. Installing NAS devices for backups and installing Unifi Access points. • Supporting clients remotely and onsite using Labtech and Connectwise for internal ticketing system• Implementing HP ILO and Dell DRAC for remote emergency access for multiple clients.• Troubleshooting servers, computers, routers, switches, printers, wireless , mobile devices, NAS• Advanced experience with Sonicwall devices.• Deploying and managing Windows 2003, 2008 and 2012 servers. • Monitoring cloud backups, mounting backups to make sure backups are valid. • Monitoring and helping users with Barracuda email filtering• Installing and guiding clients on how to use secure email tools for email encryption for important patient data.

• Network support for small & Mid-Size Businesses • Client onboarding and site surveying • Working with Project managers, supporting Clients remotely and onsite• NOC operations – Resolving server crashes, server power outages, Monitoring email flow, exchange back pressure alerts, bad blocks on server hard drives. Using PRTG for SNMP monitoring • Troubleshooting servers, computers, routers, switches, printers, wireless ,mobile devices• Managing and patching Windows 2000,2003, 2008 and 2012 servers

-Overseeing Apple product sales and managing employee supervision-Diagnosing and resolving issues with Apple hardware and software- Conducting new employee training and onboarding-Teach customers on Apple hardware and software-Prepare documentation for customer repairs-Maintain $2,000,000 worth of inventory