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Shane Wren is listed as Customer Service & Success | Business Development | Relationship Manager | People Leader at Wyse Meter Solutions Inc., a company with 27 employees, based in Pickering, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Shane Wren.
Shane Wren previously worked as Manager, Client Success at Wyse Meter Solutions Inc. and Customer Success Manager at Doxim. Shane Wren holds Diploma, Banking And Financial Support Services from Toronto School Of Business.
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A natural and results-oriented professional with over 25+ years of experience in the Customer Service industry. I help organizations deliver value by bringing KPI benchmarks to the forefront and empowering staff to take initiative and deliver a great customer experience.I am passionate about a positive client experience and take great pride in developing high-performance teams that bring value and increase financial profitability.I’ve always valued relationship building with my colleagues and clients, which comes natural to me and proves to be an invaluable skillset in life. I’m a huge people person and very passionate about translating my experiences to help others bring out the best version of themselves. Specialties: contact centre, customer support, customer care, customer success, business development, relationship management, people leadership, start-ups and working in fast-paced environments
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A career timeline built from the work history available for this profile.
Concord, Ontario, Canada
· Managing a multi-department team dedicated to client education, outreach, and success.· Serve as the primary contact for clients post-sales and post-implementation, and managed clients escalations effectively.· Oversee client analysis, reporting, and the implementation of process improvements to streamline communication and workflows between customers.
Markham, Ontario, Canada
· Responsible for the development and retention of $9 Million book of SaaS business for global accounts.· Conduct Executive Business Reviews to drive operations, sales, and product development growth for customers.· Collaborate with internal executive leadership on top account strategies.· Champion customer relationships to ensure revenue retention and.
Toronto, Ontario, Canada
· Successfully managed departmental resources for Oaken Financial stores, aligning with business needs, operating plan objectives, and established targets and measures, leading to a 15% increase in overall sales revenue and a 10% reduction in operating costs.· Built a high-performing team and fostered a positive team environment that promoted open.
Toronto, Ontario, Canada
· Grew deposit balances by 10% YoY for a $3 Billion portfolio of mid-large financial institutions.· Prospected new business opportunities to build relationships and increase deposit balances.· Analyzed portfolio balance to identify growth opportunities and issues.· Partnered with internal departments to improve operational efficiencies and reduce.
Toronto, Ontario, Canada
· Exceeded Contact Centre inbound KPIs and service level agreements for multiple product lines.· Responsible for scheduling, providing coaching, conducting team meetings, overseeing annual performance reviews, and facilitating side-by-side, and silent call monitoring to enhance agent proficiency and elevate Contact Centre quality metrics.· Excelled as a.
Toronto, Ontario, Canada
· Oversaw the inbound Contact Centre traffic, implementing effective strategies to achieve SLA targets.· Led annual Business Continuity planning to maintain service levels during emergencies.· Collaborated with internal business partners to develop and implement strategies, telecom solutions, and improvements aimed at addressing IVR inefficiencies.
Toronto, Ontario, Canada
· Trained and mentored CSRs in implementing peer-to-peer quality assurance call monitoring.· Utilized call monitoring data analysis to pinpoint areas for enhancement and improvement.· Developed and maintained call scoring metrics while ensuring the training manuals remained current.· Addressed and resolved all agent quality score disputes promptly and.
Toronto, Ontario, Canada
· Supported HNW Investment Advisors with portfolios in excess of $1million · Prime escalations point of contact for all branches· Assisted advisors on internal and external account transfers
Toronto, Ontario, Canada
· Inbound/Outbound Call Centre agent for Visa, Student Loans and Mortgage past due payments· Recommended appropriate short term solutions for clients to reduce arrears and impact to clients credit
Other employees you can reach at wysemeter.com. View company contacts for 27 employees →
Rob Phillips
Colleague at Wyse Meter Solutions Inc.
Whitby, Ontario, Canada, Canada
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Michael Bitondo
Colleague at Wyse Meter Solutions Inc.
Canada, Canada
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Mrinaal Nagpal
Colleague at Wyse Meter Solutions Inc.
North York, Ontario, Canada, Canada
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Abdul Rahim Manjra
Colleague at Wyse Meter Solutions Inc.
Mississauga, Ontario, Canada, Canada
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Thanakorn Suwan-Ampai
Colleague at Wyse Meter Solutions Inc.
Markham, Ontario, Canada, Canada
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Peter Fazeli
Colleague at Wyse Meter Solutions Inc.
Richmond Hill, Ontario, Canada, Canada
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Ricky Lontoc
Colleague at Wyse Meter Solutions Inc.
Toronto, Ontario, Canada, Canada
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Kenneth Lo
Colleague at Wyse Meter Solutions Inc.
North York, Ontario, Canada, Canada
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Nelson Faria
Colleague at Wyse Meter Solutions Inc.
Markham, Ontario, Canada, Canada
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Albert Wong
Colleague at Wyse Meter Solutions Inc.
Concord, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Shane Wren works for Wyse Meter Solutions Inc..
Shane Wren is listed as Customer Service & Success | Business Development | Relationship Manager | People Leader at Wyse Meter Solutions Inc..
Shane Wren is based in Pickering, Ontario, Canada while working with Wyse Meter Solutions Inc..
Shane Wren has worked for Wyse Meter Solutions Inc., Doxim, Home Trust Company, Cibc Wood Gundy, and Cibc.
Shane Wren's colleagues at Wyse Meter Solutions Inc. include Rob Phillips, Michael Bitondo, Mrinaal Nagpal, Abdul Rahim Manjra, and Thanakorn Suwan-Ampai.
You can use AeroLeads to view verified contact signals for Shane Wren at Wyse Meter Solutions Inc., including work email, phone, and LinkedIn data when available.
Shane Wren holds Diploma, Banking And Financial Support Services from Toronto School Of Business.
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