• Supervised and mentored 117 students, implementing performance improvement strategies and tracking progress in NYU's internal grading systems.• Directed clinical operations for a 60-chair center serving up to 300 patients daily, collaborating with senior leadership to optimize schedules, manage overflow, and enhance patient retention.• Cultivated relationships with stakeholders to address student concerns and enhance patient experience through continuous process improvement.• Conducted daily standup meetings with students, focusing on operational strategy and motivation.• Managed long-term operational initiatives, contributing to Standard Operating Procedures (SOP) and strategic decision-making with Deans and senior leaders.• Fostered collaborative team environments, promoting transparent communication across all levels.• Acted as the primary point of contact for student inquiries and escalations, ensuring timely and effective patient care transactions.• Analyzed scheduling analytics reports to optimize patient flow and student productivity in clinics.• Reviewed clinical standards and established protocols to uphold quality assessment and patient care guidelines.• Marketed dental services, built relationships with external consultants, and supported NYU students/clients.

• Enhanced client data collection procedures, optimizing efficiency and bolstering client satisfaction.• Conducted thorough revenue cycle analyses, enabling timely resubmission of missing data to prevent insurance claim rejections and maximize reimbursement.• Monitored daily insurance claim reports, addressing errors promptly to minimize risks and enhance accuracy.• Generated detailed Medicaid revenue cycle reports, facilitating reconciliation of non-payments, billing discrepancies, and coverage issues.• Managed a team of seven and oversaw daily clinic operations, handling up to 65 appointments daily and interfacing with over 2K dental students across the school.• Delivered comprehensive training to support staff and dental students on NYU policies, procedures, and clinic operations; facilitated client interactions with NYU students, ensuring alignment of treatment plans with client insurance policies.• Collaborated with senior management to streamline communication and operations between key teams and functions, fostering organizational cohesion and efficiency.• Led the successful onboarding of the Patient Portal app, providing comprehensive training to 120 patients for app utilization and access to their dental records, while also engaging and onboarding new dental customers.

• Managed diverse administrative tasks, including patient follow-ups, financial record-keeping, insurance verification, onboarding physicians into the hospital billing network, and securing referrals, ensuring streamlined patient care processes.• Cultivated partnerships with external insurance providers, initiating and managing contractual agreements to optimize hospital finances.• Negotiated with insurance companies to secure favorable financial arrangements for hospital services, advocating effectively for organizational interests.• Provided personalized financial counseling to patients, evaluating coverage options and exploring alternative funding avenues in collaboration with social services.• Collaborated with key stakeholders and influential customers at Mount Sinai, fostering strategic alliances to enhance service delivery and patient outcomes.

• Entered and updated client demographic, financial, and insurance information in an internal database, processing insurance verification regarding Medicaid and other insurance providers.• Participated on the Emergency Room Policy Committee, collaborating with others to bolster existing procedures and develop new processes and standards that drove increased adherence to best practices.• Worked directly with new hires to deliver training on organizational standards, expectations, and procedures for operating in a stressful environment.

• Oversaw the registration of clients in the fast-paced, high pressure emergency room environment, maintaining accurate records consistently throughout tenure.• Conducted a variety of administrative tasks including data entry, document management, copying, and filing relevant documentation as needed for internal and external stakeholders.• Communicated directly with clients to collect insurance information as well as other key data points regarding demographic details.