Shanea Ruybal Ewing Email & Phone Number

Denver, Colorado, United States

Acquire, retain, and upgrade members of History Colorado through cultivation, solicitation, and stewardship. Create and execute member stewardship programming in collaboration with the museum operations team members. Manage membership sales and renewals onsite, online, mail, and phone. Manage membership acquisition and retentions strategies. Coordinate all membership marketing materials and communications. I have experience is supervising staff and volunteers and over seven years experience working in museums.

Denver, Colorado

-Manage 7 internal staff, about 10 contractors and over 40 volunteers and interns-Transitioned contract security staff into Guest Services Agents who both guard our exhibits and provide great customer service growing my internal team from 3 to 8 people-Manage Guest Services’ budget of approximately $200,000-Run museum’s four free days including managing staff - Recently helped museum with $20,000 partnership with Denver 7 for Colorado Day-Help plan and run large annual events like the Oregon Trail: IRL and Historic Styles Brewfest-Sit on the Inclusion, Diversity, Equity, and Accessibility (IDEA) group that works on creating an inclusive environment both internally and externally for co-workers and visitors. -Develop and deliver training on visitor services, inclusiveness, values, museum membership, and accessibility and access for diverse audiences.-Created an inclusive group ticket that allows people with disabilities a discounted admission price and allows their caretakers free admission.-Control partnerships with all of History Colorado’s access programs which include shared passes with five libraries in Colorado, as well as with the city of Denver to allow free or discounted admission through SNAP, 5X5, and My Denver Card. -An active member of the El Movimiento Chicano Advisory Committee that discusses how to tell Chicano stories in the museum through collection and storytelling.-Oversee History Colorado Center’s group sales program which made over $35,000 in the past fiscal year. -Organize, write, and make group sales e-communication advertisements through MyEmma to help grow the Group Sales department at History Colorado Center-Support departments like philanthropy, marketing and education for all internal events such as lectures, fundraisers, and special programs for children and adults.-Sit on exhibits team to think through the visitor experience including Play Ball! (2018), Beer Here! Brewing the New West (2019), Building Denver (2019)

Guest Services, school programs, group sales, membership, and volunteer supervisor. My job consists of working with most of the departments in museum operations at History Colorado to ensure operations at the museum run smoothly. I help manage about 10 front desk staff, over 30 volunteers and interns, and am the head of the El Movimiento community advisory board for HCC, which has about 25 members from the community. I am responsible for scheduling 700-800 school field trips. I made around $35,000 in group sales last fiscal year. I handle nearly 1,000 reservations for adult programs, library programs, membership programs and lectures provided by the museum throughout the year. Even with this responsibility I have a 1% error rate. I was awarded Staff Member of the Year in 2017 by the volunteer committee.

Exhibit maintenance, guest experience, ticket and membership sales. Working closely with History Colorado, I ensured visitor satisfaction both in exhibits and at the front desk. I was awarded memorable employee in 2014. I helped maintain exhibits for daily use including cleaning, troubleshooting, and AV; set up for performances when scheduled; and I worked closely with volunteers.

Called and talked to alumni about Colorado State University in hopes they would like to donate to the university. Had to have great communication skills and handle rejection while keeping an upbeat attitude.

Worked primarily with kindergarten and first grade. Helping in the classroom where needed. Mostly working with kids who did not finish previous work and helping kids who either needed extra attention or needed to be challenged more in their education.

Master’S Degree, Public/Applied History, 3.925 Gpa

Bachelor Of Arts (B.A.), History

Activities and Societies: National Society of Collegiate Scholars, Study Abroad: China, Chinese Club Member, Braiden Hall Council.