Salesforce Lead
Current
Oct 2024 - Present
AeroLeads people directory · profile
Shane Gilson Email & Phone Number
Salesforce Lead
at
Capital Good Fund
1 work email found
@capitalgoodfund.org
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Salesforce Lead
Location
Pompano Beach, Florida, United States
Company size
Who is Shane Gilson? Overview
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Quick answer
Shane Gilson is listed as Salesforce Lead at Capital Good Fund, a with 27 employees, based in Pompano Beach, Florida, United States. AeroLeads shows a work email signal at capitalgoodfund.org and a matched LinkedIn profile for Shane Gilson.
Shane Gilson previously worked as IT Support Specialist at Capital Good Fund and Resolution Specialist at Resultscx. Shane Gilson holds Bachelor Of Applied Science - Bas, Information Systems from Santa Fe College.
Company email context
Email format at Capital Good Fund
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{first}@capitalgoodfund.org
89% confidence
AeroLeads found 1 current-domain work email signal for Shane Gilson. Compare company email patterns before reaching out.
Profile bio
About Shane Gilson
Shane Gilson is a Salesforce Lead at Capital Good Fund.
Current workplace
Shane Gilson's current company
Company context helps verify the profile and gives searchers a useful next step.
Capital Good Fund
8 roles
Shane Gilson work experience
A career timeline built from the work history available for this profile.
It Support Specialist
Specializing in Salesforce Administration and related integrations for the Capital Good Fund org.
Nov 2023 - Oct 2024
Resolution Specialist
Resolved up to 75 daily agent support cases and client escalations through Salesforce and InContact/Five9.Maintained >98% satisfaction from both agent and escalation contactsUtilized custom reports and dashboards, network and data analysis tools and multiple internal and external data sources to provide troubleshooting and user account data to agents.Live-monitored Omni channels and provided real-time support to up to 200 agents through Slack with troubleshooting, tool walkthroughs and user management.
Jan 2023 - Aug 2023
Viewer Experience Advocate Ii
Promoted to internal facing Tier 2 role supporting T1 agents with specialized account inquiries and troubleshooting tickets for a subset of products.Advised multiple agents concurrently with network and device analysis tools and took over escalated contacts for advanced technical or account support issues when necessary.
Aug 2022 - Jan 2023
Viewer Experience Advocate
Resolved tech & account support cases on up to 60 daily contacts with >98% satisfaction scores. Utilized Salesforce and ServiceNow for case and user management activities with multiple case and record types. Troubleshot a wide range of devices and network issues across multiple Disney Streaming properties and resolved billing issues while maintaining product knowledge across multiple platforms.
Sep 2020 - Aug 2022
Ind. Scholarship Application Assistant
Freelance
Specialized in scholarship and essay reviews for up to 25 prospective and current students monthly.Managed payments and invoicing and client acquisition though various online and social channels.
Jul 2017 - Jan 2020
Financial Aid Assistant - Work/Study
Analyzed financial aid accounts, advising students on enrollment and grant filing processes and schedules.Ensured compliance with digital and physical form submissions & completed account updates.Provided walkthroughs to students and families with the financial aid application process.
Aug 2015 - May 2017
Independant Custom Pc Build & Repair Technician
Self-Employed
Rendered software and hardware PC support with issue diagnosis, parts installation and replacement, virus cleanup, software/OS installation and data transfers as well as building custom PCs.Managed all customer contacts, marketing, customer acquisition, inventory and hardware orders.
Mar 2012 - Aug 2015
Team & coworkers
Colleagues at Capital Good Fund
Other employees you can reach at capitalgoodfund.org. View company contacts for 27 employees →
AB
Alicia Brown
Colleague at Capital Good FundSavannah, Georgia, United States
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WK
William K. White
Colleague at Capital Good FundWakefield, Rhode Island, United States
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DG
Danielle Glaysher
Colleague at Capital Good FundSarasota, Florida, United States
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NN
Nadine Nicoll
Colleague at Capital Good FundProvidence, Rhode Island, United States
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MB
Melanie Berkowitz
Colleague at Capital Good FundProvidence, Rhode Island, United States
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JE
Jorge Eduardo Leal
Colleague at Capital Good FundBrownsville, Texas, United States
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AB
Allison Barinas
Colleague at Capital Good FundCranston, Rhode Island, United States
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CE
Catherine Enos
Colleague at Capital Good FundWarwick, Rhode Island, United States
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TS
Timothy Shelton
Colleague at Capital Good FundPowder Springs, Georgia, United States
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HL
Heiry Liz Bulux
Colleague at Capital Good FundProvidence, Rhode Island, United States
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Alicia Brown
Colleague at Capital Good FundSavannah, Georgia, United States
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WK
William K. White
Colleague at Capital Good FundWakefield, Rhode Island, United States
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DG
Danielle Glaysher
Colleague at Capital Good FundSarasota, Florida, United States
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NN
Nadine Nicoll
Colleague at Capital Good FundProvidence, Rhode Island, United States
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MB
Melanie Berkowitz
Colleague at Capital Good FundProvidence, Rhode Island, United States
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JE
Jorge Eduardo Leal
Colleague at Capital Good FundBrownsville, Texas, United States
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AB
Allison Barinas
Colleague at Capital Good FundCranston, Rhode Island, United States
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CE
Catherine Enos
Colleague at Capital Good FundWarwick, Rhode Island, United States
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TS
Timothy Shelton
Colleague at Capital Good FundPowder Springs, Georgia, United States
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HL
Heiry Liz Bulux
Colleague at Capital Good FundProvidence, Rhode Island, United States
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2 education records
Shane Gilson education
Bachelor Of Applied Science - Bas, Information Systems
Associate Of Science - As, Network And System Administration/Administrator
FAQ
Frequently asked questions about Shane Gilson
Quick answers generated from the profile data available on this page.
What company does Shane Gilson work for?
Shane Gilson works for Capital Good Fund.
What is Shane Gilson's role at Capital Good Fund?
Shane Gilson is listed as Salesforce Lead at Capital Good Fund.
What is Shane Gilson's email address?
AeroLeads has found 1 work email signal at @capitalgoodfund.org for Shane Gilson at Capital Good Fund.
Where is Shane Gilson based?
Shane Gilson is based in Pompano Beach, Florida, United States while working with Capital Good Fund.
What companies has Shane Gilson worked for?
Shane Gilson has worked for Capital Good Fund, Resultscx, Freelance, Santa Fe College, and Self-Employed.
Who are Shane Gilson's colleagues at Capital Good Fund?
Shane Gilson's colleagues at Capital Good Fund include Alicia Brown, William K. White, Danielle Glaysher, Nadine Nicoll, and Melanie Berkowitz.
How can I contact Shane Gilson?
You can use AeroLeads to view verified contact signals for Shane Gilson at Capital Good Fund, including work email, phone, and LinkedIn data when available.
What schools did Shane Gilson attend?
Shane Gilson holds Bachelor Of Applied Science - Bas, Information Systems from Santa Fe College.
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